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Implementation Analyst
Fiserv
Lincoln, NE, United States
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Job TitleImplementation Analyst
Business Description:
The Implementation Analyst is responsible for leading successful implementations for Fiserv’s Enterprise Content Management solution titled Integrated Teller. These implementations are for new clients and existing clients. The analyst engages directly with the client to from the project kickoff through go-live. In addition, the analyst will provide support on Integrated Teller for other associates on a tier III basis and assist managers with client escalations.
This is a fast paced position requires flexibility and the ability to easily accept and manage change. The analyst must have the ability listen and understand the client’s business problems and opportunities. This will allow them to provide direction to the clients to achieve their objectives and success.
As part of the implementation process the Implementation Analyst will utilize business analysis techniques, tools, and common templates.
About our Business:
America's bankers have long relied on Fiserv to help them increase operational efficiency, comply with regulations, minimize risk and gain new business insights. Bank Solutions, part of the Depository Institution Services group, delivers comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks.
Want to be a part of a team that effects change? Join our team and see why Fiserv is one of the Most Admired Companies!
Essential Job Responsibilities:
• Have a thorough knowledge base of the Teller product suite.
• Understand the project scope including Fiserv responsibilities and the client responsibilities for the implementation.
• Know when to escalate requests outside of the scope or specified responsibilities to the project manager
• Promptly communicate progress and any potential problems to project manager for awareness and/or resolution
• Have a clear understanding of project milestones and delivery dates.
• Provide the client with thorough overviews, workshops and knowledge of the Teller application. This includes training of the client’s internal training department (train-the-trainer).
• Support the client through user acceptance testing, mock implementations, go-live and post go-live including tracking and ensuring correction of any defects found.
• Conduct internal and external demonstrations of the Teller product. Ability to travel approximately 35%. Performs other duties as required
Required Qualifications:
Education:
• Bachelor’s or Associate degree in business, finance, accounting, computer science and/or related field required.
• Equivalent work experience may be substituted.
Job Related Experience:
• 2 years or more of teller or banking experience.
• Knowledge of the financial domain, preferably banking
Additional Skills/Knowledge:
• Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date.
• Analytical skills to assess client business need, identify solutions, and manage requirements.
• Work on multiple projects if necessary
• Excellent communication skills including written and verbal
• Proficiency with MS Office Suite.
• Active listening skills to understand what people say and document those statements
• Ability to work independently and collaboratively.
• Creative problem solving skills.
• Strong analytical and troubleshooting abilities
• Self-motivated with self-accountability and strong organizational skills to effectively manage time, projects and follow-up
• Ability to exercise appropriate judgment/decision making skills to ensure client success
Travel Required:
• Up to 40% travel requirements
Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.