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Program Manager
First Data
Atlanta, GA, United States
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Description
First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.
First Data Network and Security Solutions provides a wide range of value-added technology solutions to financial institutions of all sizes, enterprise clients and small businesses. Network Solutions include Electronic Funds Transfer (EFT) network services, such as STAR debit and ATM processing, and prepaid network services, including Valuelink, MoneyNetwork, Transaction Wireless, and Gyft. Security Solutions include best-in-class solutions such as TransArmor and TeleCheck, and our suite of advanced fraud prevention solutions. NSS also supports our other digital strategies including mobile payments and online and mobile banking
Position Description Overview
Understand the First Data fulfillment program offering for gift cards so that can assist with selling of the program along with implementing new clients to the program and managing existing clients enrolled. Serve as escalation point for any issues related to the program and work to resolve with clients, suppliers and internal areas.
Job Responsibilities
• Obtain client program requirements for managing Business to Business (B2B), Business to Consumer (B2C) and inventory management fulfillment for gift card programs. Obtain full requirements, provide the fulfillment solution that meets client need and provide pricing to client Must ne able to clearly communicate our processes, requirements and pricing via email, conference calls and statements of work.
Scope of Job
Provide support required to sell potential clients on the fulfillment services First Data offers along with implementing and continued management for existing clients enrolled in the fulfillment program. Resolve issues with clients and vendor as issues arise.
Job Requirements
• Minimum 2 year business degree or equivalent preferred. Must have strong verbal, written and presentation skills. Position requires intermediate skill level in Microsoft Word, Excel and PowerPoint. Must be able to balance needs of the customer with needs of First Data. Supply chain management experience preferred.
Competencies
• Operational Functions
• Products and Services
• Industry Knowledge
• Working with Microsoft Office
• Flexibility and Adaptability
• Problem Solving
• Effective Communications
• Customer Service Management
• Project Management
Degrees
• Bachelor of Business Admin
First Data is an Affirmative Action – Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.