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Supervisor
AAA Mid-Atlantic Inc
Oklahoma City, OK, United States
Job Details - this job has expired, please see similar jobs below
Do you have…
• A commitment to providing exceptional service?
• Professional expertise and a passion for what you do?
• A high level of integrity?
• An ability to work independently and collaboratively as a team member?
• Creative thinking and problem-solving skills?
• Dedication to developing your own skills and knowledge?
Our most successful associates demonstrate these qualities every day.
The primary duties of the Roadside Assistance Club Fleet Supervisor are:
• Assist RA Club Fleet Management with the effective operation of AAA Mid-Atlantic Club Fleet location(s), providing leadership to the RA Club Fleet drivers, dispatch and administrative staff, ensure staffing levels and sales goals are met or exceeded.
• Responsible for investigating and resolving claims including, but not limited to, service delays, operator demeanor, service charges, mechanical repairs and vehicle damage from AAA Members and customers, ensuring all such issues are handled promptly in accordance with corporate and AAA standards.
• Deliver extraordinary customer service to AAA members, RAP customers, and other AAA Mid-Atlantic customers. Utilizing the RA Call Receiving and Dispatching system, monitor facility performance and service goals. Supervise assigned Club Fleet Associates and operation efficiently to ensure that productivity measurements for revenue, sales and contractor expense savings off-sets expense bottom line of profit and loss statements.
• Supervise driver activities, provide coaching and training; maintain time records and staff schedules. Coordinate with RA Dispatch and Training to ensure day to day business decisions are in line with division objectives. Ensure that vehicles assigned to fleet are maintained in safe operating condition and that operating systems function as designed by the manufacturer and that routine maintenance schedules are adhered to and maintained.
Minimum Qualifications:
• Associate's degree with major course work in business, organizational management or related field or equivalent.
• Five (5) years’ work experience in an automotive or dispatch environment or five (5) years of experience in a fast paced, high volume customer service or sales role or the combination of automotive/mechanical and customer service/sales experience.
• Proficient in the use of Microsoft Office and business line technologies including MS Word, Excel, & Roadside Assistance call receiving and dispatching systems.
• Satisfactory completion of nationally recognized towing certification program such as the International Institute of Towing and Recovery (IITR) and Battery, Battery Warranty, Battery Sales and On-the-Go training classes in accordance with timelines established by AAA Mid-Atlantic and AAA National Quality Standard 2.
• Must possess and maintain a valid State Driver s License, supplemented by a satisfactory driving record and ability to operate passenger vehicles and trucks with automatic and manual transmissions.
• Ability to work in inclement weather, warehouse environments, and work with corrosive chemicals.
To the qualified candidate, we offer:
• A competitive salary, depending on experience.
• Monthly bonus potential based on your team's performance.
• A all-inclusive benefits package consisting of medical, dental, and vision insurance; short-term and long-term disability, as well as life insurance. We also offer a 401K plan where we match up to 7%, with a 2 year vesting schedule.
• A free AAA Membership and 3 weeks of Paid Time Off within your first year of employment.
Applicants have rights under Federal Employment Laws:
The Equal Employment Opportunity (EEO)
The Employee Polygraph Protection Act (EPPA)
The Family and Medical Leave Act (FMLA)