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Account Transitions Director
CBRE Group
New York, NY, United States
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This person will lead multi-disciplined project team as part of Global Change Management organization to ensure overall transition success. Work with executives, mid-level managers, and project teams to manage and actively participate in the development of project plans that support account transition/transformation projects. This individual will provide on-going leadership and direction for these projects by facilitating planning sessions and control meetings, assessing risk, implementing mitigation plans and communicating with key decision-makers.
Responsibilities include:
• Participate in the client pursuit process, including solution and transition strategy development and yellow pads/presentations as needed
• Lead all transition planning efforts prior to Kickoff, including team mobilization
• Lead the core and extended transition team to ensure all transition commitments are met and delivered in the agreed timeframe following established transition process
• Serve as the transition central point of contact for client leadership, and CBRE sales and operations leadership
• Manage the transition budget, forecast any deviation, and provide required reporting
• Develop the Transition Commitment Document; validate the Transition Schedule to ensure it meets requirements
• Host the internal and client-facing transition Kickoff meetings, including coordination and execution, with the support of the core and extended team
• Lead the weekly transition Steering Call with client, including coordination and development of required materials
• Identify and resolve risks and obstacles that may impede transition success and ensure detailed mitigation plans are in place; manage issue and risk escalation
• Lead the Go Live strategy and “war room” to ensure successful day 1
• Ensure contract obligations are met and transition deliverables are satisfied using established practices, tools and processes
• Manage project signoff and closeout process including Transition Improvement Process (TIP) completion and operational handoff to account leadership
• Serve as the Global Transition Leader on multi-region projects for which they are the lead region, in addition to serving as the Transition Leader for that region
• Minimum of 10 years of progressive management experience
• Professional background with systems implementations, mergers/acquisitions, re-engineering, and other large/complex projects
• Strong leadership, communication, and facilitation skills
• Strong analytical and organizational skills
• Excellent computer skills including Microsoft Project, Microsoft office suite
• Experience with cost and resourced loaded project plans is a plus
• International work experience is highly desirable
• Bachelors’ degree in Engineering or Business Administration
• MBA or advanced degree is preferred