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Digital Senior Program Manager
Union Bank
Los Angeles, CA, United States
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Reporting to the business line head, responsible for filling multiple roles within a dynamic enterprise Digital Banking team. Manage small and large Small Business Digital programs or projects from inception to implementation in support of Retail or other strategic program initiatives. Provide program and project management advisory and support services for strategic initiatives across other bank Program Offices.
Responsibilities
• Responsible for leading Small Business digital programs, consisting of multiple projects, as needed, in support of strategic business initiatives.
• May directly manage multiple projects as needed, including strategy, project plan development, coordination of project team, deliverables, testing, and implementation.
• Manage multiple projects concurrently.
• Develop and maintain complex project plans and manage work according to defined methodologies.
• Direct and advise PMs in support of project/program objectives.
• Plan and lead the execution of complex, cross-functional implementations or integrations (including Command Centers, issue management, escalation, management communications, KPI tracking and reporting)
• Provide direct support and/or liaison activities for other programs and initiatives, including project management, project planning, vendor selection, contracts, and project execution support. Investigates and develops resolution of complex business or project issues, including analysis, solution facilitation and development, approval, management communication, and implementation
• Responsible for implementation and/or administration of project governance requirements.
• Provide feedback for process improvement, lessons learned, program enhancements, and strategic alignment with business or other programs.
• Serve as business Subject Matter Expert as appropriate
• Perform direct project intervention/turnaround activities for key initiatives.
• Develop and deliver management and project-related presentations as needed
Qualifications
• 10+ years of demonstrated mastery and direct work experience in leading and project managing large, complex, and strategic initiatives that cross company business lines.
• Program management experience, including management of multiple projects, multiple program work streams, or multiple PMs in a program office environment.
• Experience in digital environment preferred
• Direct experience in business analysis, project leadership, and management skills.
• Demonstrated ability to lead large teams - through prior management experience with 10+ direct reports and/or project/program management experience.
• In depth understanding of banking business, including customer strategies, business practices, operations, technology and/or support organizations
• Excellent verbal and written skills
• Ability to communicate complex issues and ideas with absolute precision and clarity
• Ability to communicate effectively within all levels of the organization and externally with vendors
• Ability to prepare and present formal management presentations - comfortable and confident with Sr. Management-level communication
• Ability to organize and conduct effective meetings appropriate for the topic
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.