This job has expired, please see additional jobs below
Associate Director, Technical Operations
TSYS
Columbus, GA, United States
Job Details - this job has expired, please see similar jobs below
Every day, the people of TSYS® and Netspend® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere — and for yourself — we may have the right place for you.
Responsible for direct leadership and oversight of all batch execution processing at TSYS as it relates to scheduled jobs and workflows in a multi-platform environment including mainframe and distributive. Position requires strong guidance for employee’s career paths as well as future goals and opportunities. Ability to work in a team environment with peers to drive the business needs forward while focusing on issue resolution and process improvement. This role is high energy and fast paced so time management, clear vision and an ability to juggle multiple high priority tasks while delivering a high service standard for TSYS and their clients.
Summary of This Role
Manages the process of analyzing system performance and scheduling to maximize the use of the organization's information processing systems and resources. Prioritizes and schedules computer operations, code deployment, and/or workflow so processing equipment and other IT resources are used to their full capacity. Analyzes production, maintenance, and malfunction records to identify problems and implement solutions (e.g., changes to procedures, workflow, or equipment) to improve performance. Leads, evaluates, and develops computer operations team to ensure computer operations and/or code deployment activities meet pre-established production targets. Collaborates with functional or operational area managers to understand their schedules for integrating these needs into existing operations.
What Part Will You Play?
• Guide the build, support and maintenance of applications, products and processing environments for all new clients across one or more platforms. Ensure that all the functional needs are met while using the most appropriate resources. Direct, manage, maintain and monitor corporate and production infrastructure. Collaborate with stakeholders to ensure platforms meet business needs and fall within budgetary confines. Responsible for managing and implementing processing standards in regards to file transfers to include monitoring, change management, project management, governance, standardization, process methodologies, audits reviews, disaster recovery / business continuity activities.
• Ensure that daily mainframe and / distributed operational commitments with clients are met within agreed on service level agreements. Facilitate the determination of appropriate capacity to prevent redundancy and also at the same time prevent processing errors. Determining of the correct time to increase the processing capacity is crucial so that negative impacts to major client or TSYS initiatives are avoided. Developing key metrics to measure success/failure of daily processing. Initiate and implement process and procedure improvement plans to address identified areas of concern that will insure ongoing stability of systems.
• Coordinate conversions and de-conversion of a client portfolio. Ensure contractual obligations are met during these processes. Facilitate amongst stakeholders the changing of the processing status (either on or off) of a client’s region so that either: Mocks, Dress Rehearsal, Test Processing, Conversion, Training, Friends and Family or Production processing can occur. Coordinate of both date and time of services to avoid negatively impacting the client.
• Participate in planning and administer budget for operations team(s). Understand the needs of the business to drive the budget process, accounting for third party relationships, software acquisitions, upgrades, maintenance, training and headcount considerations.
• Manage the enterprise deployment process and procedures for mainframe and / or distributed application code across various environments. Ensure deployments meet clients' needs as well as maintaining all compliance standards. Collaborates with release management teams to create an enterprise deployment schedule. Eliminate conflicts and verify the capacity to process the deployments without issues.
• Provide documentation for internal audits, client reviews and other regulatory compliance reviews. Works closely leadership to ensure that the department is in compliance and aligned security, legal and industry standards. Devise remediation plan for findings in area of responsibility and insure plan implemented within approved timeframes.
• Develop disaster recovery procedures to ensure recovery in a timely manner for application deployment, product and platform purposes. Maintain the procedures and validate the success of those procedures during semi-annual exercises. Devise and implement remediation plans to address failures encountered during the disaster recovery test.
• Ensure all stakeholders involved in the processing environment are kept abreast of any issues with ad hoc and regular updates. Initiate contact with resources needed to restore services during an incident and allocates resources until the service is restored. Communicate the status of problem resolution efforts with all levels of the organization, from technical to business leaders.
• Maintain a close working relationship with internal and external stakeholders to establish / maintain proper service level agreements, address incidents, identify process improvement opportunities and search for ways to protect and improve the processing environment. Develop escalation procedures to ensure proper response to issues, suggest changes as necessary to correct recurring issues, and proactively offer suggestions to improve the processing environment and the customer experience. Attend business service and business reviews.
• Direct the assignment and resolution of client conversions, projects, tasks and issues to team. Track work delivery and adjust resource allocation based on work prioritization. Oversee / review deliverables and implementations for accuracy and potential system impact. Consult in post implementation reviews. Execute project process and engagement improvements. Initiate projects to improve service delivery, support and performance.
• Not an exhaustive list; other duties as assigned
What Are We Looking For in This Role?
Minimum Qualifications
• Bachelor's Degree
• Relevant Experience or Degree in: related field of study from an accredited university is preferred. Relevant experience in lieu of a degree will be considered.
• Typically a minimum of 8 years
• related professional experience including a minimum of 3-4 years experience in a supervisory position.
Preferred Qualifications
• None Identified
What Are Our Desired Skills and Capabilities?
None Identified
Not Ready to Apply? Join Our Talent Community!!
US Applicants:
TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.
Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process.
EOE/Minorities/Females/Vet/Disability
Outside of US Applicants:
TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.