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Bank Operations Specialist
Simmons First National Corporation
Pine Bluff, AR, United States
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Overview
The Bank Operations Specialist I, as a member of the Operation’s Team that supports the processing for all bank’s transaction channels, is responsible for performing a wide variety of bank operational duties in a high volume deadline driven environment. The Bank Operations Specialist I interacts with various bank personnel while serving as a resource agent for all deposit operational areas, and assisting in the verification of processes and applications.
Essential Duties and Responsibilities
• Acts as a first-line resource for problem solving regarding all deposit operational issues.
• Operates equipment to receive and transfer funds.
• Receives, verifies, processes and distributes incoming transfers according to established procedures.
• Responsible for various procedures related to processing and proper handling of ACH, moneyfunds transfers, international funds transfers, security funds transfer, fed funds.
• Provides daily support and assistance to Branch and Internal office associates by phone and email.
• Ensures daily work deadlines is completed in a timely manner.
• Assists the Reconciliation department with exceptions.
• Balances deposit general ledger applications.
• Maintains detailed records on all work responsibilities as required.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.
• Centralized call back center for wire transfers.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor.
Education and Experience
• High school diploma or its equivalent is required, and
• Two years of related experience required; banking operations and/or customer service experience preferred.
• MS Office programs
About Simmons Bank
For over 110 years, we’ve been dedicated to helping people and businesses achieve their financial goals. Today, Simmons Bank has approximately $14 billion in assets along with over 2,500 associates located in communities throughout Arkansas, Colorado, Kansas, Missouri, Oklahoma, Tennessee and Texas. We’re growing! In fact, Fortune magazine recently listed Simmons as the 62nd fastest growing company in the U.S. Our growth has led to some amazing career opportunities. There’s never been a better time to join our team – a team dedicated to working together, high integrity, passion for all we do, and a commitment to high performance and personal and professional growth. If these cornerstones of company culture appeal to you, let’s talk!
Equal Employment Opportunity Information
Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.