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Banking Center Manager
First Merchants Corporation
New Haven, IN, United States
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Description
This description is intended to indicate the essential responsibilities of the position. It is not intended to be all-inclusive nor does this limit management’s right and responsibility to determine work assignments, reassignments, priorities, etc.
Working at First Merchants is more than a job. When you join our team, you participate in our mission to build financial solutions, provide sound advice and products, and deliver exceptional service. We’re a community bank with local roots and we care about our customers and our employees.
Our focus on building individual career development plans and providing robust and timely learning and development programs are additional reasons to join the First Merchants team.
If you’re ready to join a local organization that is a leader in the community, take a look at our exciting opportunities. First Merchants is an expanding company with new career possibilities forming every day.
Position Goals:
Effectively implement sales plans for the assigned banking center(s) to achieve the strategic and tactical goals of the company. Provide a strong leadership, management and direction to the banking center staff to ensure delivery of superior quality service and product support for bank customers.
Management Received:
General supervision by the Retail Market Leader.
Management Exercised:
Banking center retail staff.
Essential Duties and Responsibilities:
1. Design and implement an aggressive sales and marketing strategy to develop new and existing relationships.
2. Regularly conduct outside sales calls with prospective business banking customers.
◦ Nurture and grow established long term relationships and grow market share for the banking center through frequent participation in business development activities with business customers and prospects in the market area.
◦ Market all types of business and consumer banking functions including deposits, lending, trust, insurance, merchant processing and cash management
◦ Connect with lines of business partners to generate new business and deepen customer relationships.
◦ Promote an understanding of business products and expand relationships with new and existing clients.
1. Develop and align aggressive sales goals for branch staff to directly support the retail scorecard established for the assigned banking center(s).
◦ Maximize individual sales productivity of each team member.
◦ Align sales goals with superior customer service results.
1. Develop and implement strategies for the banking center to meet and exceed loan and deposit goals as established in the designated middle market.
◦ Monitor and grow the banking center’s deposit portfolio.
1. Interview customers and compile loan applications for consumer and business loans, and home equity lines of credit according to lending policies; evaluate and approve or deny within authorized lending limit.
2. Promote the bank through community involvement and leverage contacts to create a pipeline of new business.
3. Ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, CRA, etc.
4. Oversee supervision of banking center staff; train, coach, and conduct annual performance evaluations.
5. Oversee operational aspects of the banking center; control opening and closing of the banking center, conduct audits, and branch balancing.
6. Ensure total compliance of physical and information security policy.
7. Attend and/or complete applicable and required training sessions.
Knowledge, Skills and Abilities:
In addition to the list below, it is understood that all positions with the company require individuals who possess a pleasant and friendly attitude, project sensitivity towards customers and fellow employees, and maintain a neat and clean professional appearance. Core competencies have been identified as relevant to every position within the company and include: Ethics and Integrity, Listening, Business Acumen, Customer Focus, Approachable and Savvy, Action Oriented, Managing Time & Priorities, Work/Life Balance, Composure & Patience, Drive for Results, Self Development & Knowledge, Dealing with Change, Decision Quality, and Informing.
Requirements
Position Requirements:
Education - High school diploma or equivalent (GED).
Experience - Three (3) years of sales, management, banking, or related experience including serving in a lead or supervisory capacity.
Other -
Preferred Requirements:
Demonstrated ability to sell and cross-sell bank products and services.
Consumer lending experience. Supervisory experience in the banking industry.
Demonstrated ability to manage retail sales team to achieve threshold activity levels and performance goals.
Active Insurance licenses (Series 6, life, etc.).
College degree.
May be an elected officer of the bank