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Telephone Customer Service Representative
FirstBank
Lakewood, CO, United States
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Description
As a Denver Post Top Workplaces award winner six years in a row (2012-2017), FirstBank provides many great benefits for being a part of our family. From competitive salaries, an employer-contributed 401k and Employee Stock Ownership Plan, to annual holiday parties and more, you will be appreciated and feel at home at FirstBank.
As an Online Banking Representative, you will be part of FirstBank’s primary channel for customer interaction. Using strong problem solving skills, these knowledgeable representatives perform similar duties as tellers, personal bankers, and new account representatives over the telephone, helping to make FirstBank as accessible as possible. Opportunities include assisting customers in online/mobile banking-related services, bill payment research, and technical troubleshooting.
Starting pay begins at $14.00 and may be negotiable based on relevant work experience.
Candidates must be friendly and outgoing and possess strong problem solving skills.
Position Hours will be determined based on department needs between 12:00 PM - 12:00 AM Monday through Saturday.
Requirements
Working Conditions and Physical Requirements
Work is performed in an office environment with moderate noise levels and light to heavy traffic. An individual in this position:
• Frequently remains stationary throughout a typical business day
• Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
• Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
• Occasionally positions self to access drawers and shelves of various heights
• Frequently reaches for and handles paperwork and files
• Constantly communicates with customers, coworkers, and management in-person and on the phone
• Must be able to exchange accurate information