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Facilities Manager
Jones Lang LaSalle
Mc Lean, VA, United States
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• Oversee the delivery of maintenance and repair services while evaluating vendors and suppliers on a regular basis with regard to quality and competitive pricing
• Ensure customer satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction while overseeing the accurate and timely completion of tenant service requests
• Manage third-party contractors/vendors engaged in operating and maintaining properties
• Continue to transform existing operational practices to leverage Jones Lang LaSalle tools, processes, relationships, best practices to ensure service delivery is high efficient and effective.
• Ensure compliance with JLL minimum audit standards
• Manage the maintenance of existing contracts
• Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review
• Interface with clients of selected properties
• Oversee property personnel
• Understanding the engineering design and operational aspects of each building system. Immediately recognize system shortcomings when they occur
• Overseeing the maintenance of equipment which includes cleaning, inspecting, calibrating and changing parts to maintain the HVAC systems and associated equipment at optimum performance levels.
• Identify equipment, which may require replacement or reconditioning resulting in need for owner’s capital
• Provide on-call support as needed
Client Relationship Management
• Primary interface with client representatives. Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with Jones Lang LaSalle performance. Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery.
• Support Account Leadership Team in the implementation of short and long term projects for client
Employee Management
• Provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality of service delivery and further the client partnership.
• Foster a collaborative teamwork environment. Promote energy and enthusiasm. Maximize productivity. Motivate employees with recognition and career growth opportunities.
• Ensure optimal roll out and training in the use of standard Jones Lang LaSalle tools, processes and systems: Corrigo computerized maintenance management system, E1 finance and accounting, One View Service Center, SiteStuff e-procurement, and any others. Ensure facility compliance with use of the new tools.
• Complete all performance reviews, both mid-year and year-end, on a timely basis. Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with HR to ensure proper performance management steps are taken.
• Work with the Regional Manager to source employee career growth and development opportunities within or outside of the account. Understand employee career growth aspirations to enable matching of firm needs with employee abilities.
Service Delivery
• Leads the facility organization to perform in accordance with the Service Level Agreements, achieve the Key Performance Indicators and score favorably on the client satisfaction surveys.
• Administer contract services including all major facilities operations as well as food, janitorial, security, landscape and soft services
• Ensures reliability of building infrastructure supporting operations by completing preventive maintenance and reactive work orders.
• Ensure properties in the regional portfolio pass the Jones Lang LaSalle management, operations and financial audits
• Provides direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption
Financial Management
• Meet facility specific cost savings targets to contribute to the account achieving significant savings in year one and two of outsourced operations.
• Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client
• Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis
• Assist in the development and management of the detailed, zero-based annual operating budgets for each building
• Assist in the development and management of capitol budgets
Skills/Qualifications
• Bachelor’s degree or minimum of 5 year work experience in facilities management with engineering knowledge
• Minimum of 5 years of industry experience required either in corporate environment, a third party service provider
• Experience in managing multi-site locations, vendors and capital projects
• Superior client relationship management skills
• Ability to plan and manage within budget and time constraints
• Strategic thinker with strong implementation orientation
• Understanding of commercial leases, contract documents and routine accounting methods
• Familiarity with and understanding of building systems
• Ability to multitask and work without direct supervision
• Proficient in MS Office, and possess strong written, verbal and people skills
• Strong organizational skills and collaborative management style needed
• Superior customer service skills and orientation. Collaborative style needed. Ability to maintain professionalism at all times under stressful situations.
• Strong organizational skills and attention to detail. Ability to plan and manage work uder time constraints, without direct supervision.
Candidate must be a U.S. Citizen or national, permanent resident, refugee or asylee, or temporary resident under the legalization program of the 1986 Immigration Act.
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Org Marketing Statement
About JLL
JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2016, JLL had revenue of $6.8 billion and fee revenue of $5.8 billion and, on behalf of clients, managed 4.4 billion square feet, or 409 million square meters, and completed sales acquisitions and finance transactions of approximately $145 billion. At the end of the third quarter of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of more than 80,000. As of September 30, 2017, LaSalle Investment Management had $59.0 billion of real estate under asset management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit ir.jll.com.
JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of teamwork, ethics and excellence. Our clients see the results as we address their needs, solve their problems and bring new ideas.
As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract and develop the very best people in the business.
Our values define who we are, underscore our commitment to clients and provide direction for everything we do.
Our unique culture has been recognized by industry experts and our peers. We are:
• A LinkedIn "Top Company: Where the World Wants to Work Now"
• A “best company to work for” in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong
• World’s Most Ethical Companies from Ethisphere Institute for seven consecutive years
• America’s 100 Most Trustworthy Companies from Forbes Magazine
• #1 Top Corporate Real Estate Firm from Watkins Research Group, Inc. for six consecutive years
This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit www.jll.com.
Information Security Statement
Employees are expected, at all times, to perform their responsibilities in accordance with the JLL Code of Business Ethics and the firm’s corporate policies. Employees granted access to the firm’s information technology are expected to follow the firm’s guidance designed to promote best practices for information security, data privacy and the appropriate use of technology systems.
EEO Statement
JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL’s commitment to equal opportunity.
JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.
If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com
JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.
If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com