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Operations Manager
Principal Financial Group
Des Moines, IA, United States
Job Details - this job has expired, please see similar jobs below
Job Area:
Financial Services
Business Area:
Pension
Career Category:
Experienced Professional
Full/Part Time:
Full-Time
Regular/Temporary:
Regular
Date Posted:
02/15/2018
Responsibilities:
Help people live their best lives by providing investment advisory related service for our Digital Advice consumers! As an Operations Manager you, you will implement plans to position team to respond to future service needs and ensure high quality and prompt service, meeting customer expectations. Accountable for organizational structure of team and building their management.
Additional responsibilities may include:
• Identify and drive continuous process improvement. Ensure proper metrics are in place to monitor the performance of the team and revise as needed to improve results. Ensure accuracy and quality of data gathering, analysis and recommendations. Initiate and build administrative systems and service capabilities to effectively service customers.
• Identify strategies that improve productivity and create a vision for future service delivery. Develop and implement those strategies in operational plans that improve team effectiveness.
• Maximize team performance through effective coaching of team building, selection, training, coaching, and appraising. Set direction for staff planning to ensure trained resources are available. Provide clear direction and define priorities that are linked to strategies. Delegate to team as appropriate to ensure development and growth. Develop team members for future leaders.
• Monitor and communicate business developments, ensuring operations are in line with changes needed to serve customers and remain competitive. Serve as a change agent to move the business forward.
• Perform other job-related duties and special projects as required.
• Proactively communicate initiatives and objectives. Promote and develop relationships across business units to leverage organizational knowledge/ resources.
• Set direction and parameters for building team budgets, monitor results, and take appropriate action to achieve targets.
Qualifications:
Skills required:
• Bachelor’s degree or equivalent of 8 years’ experience.
• 8+ years’ experience including experience in the Financial Services Industry, leadership experience and proven knowledge of customer service operations.
• Digital Advice experience is preferred.
• Active FINRA Series 65 or 66 is required.
Successful candidates will have the following:
• Must have strong human relations, coaching and development skills and be innovative and creative in developing solutions to satisfy customer and producer concerns.
• Must have excellent oral and written communication skills, planning and organizational, problem solving, analytical, presentation and listening skills.
• Must be able to maintain a high level of accuracy.
• Expertise in the company's product portfolio, marketing strategies, distribution systems, customer service techniques and technology support is needed.
Visa Sponsorship:
This position is not eligible for sponsorship for work authorization by Principal. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.
AAEEO:
Principal is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, gender expression, pregnancy, national origin, citizenship status, disability, genetic characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, disability status or any other characteristic protected by law.