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Operations Coordinator
Genworth Financial
Lynchburg, VA, United States
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POSITION
Operations Coordinator
POSITION SUMMARY
The Lead Life & Annuity Claims Representative is responsible for technical, product, and process support for the Claims department. The associate interacts with Reinsurers, Accounting, Finance, and Compliance to meet objectives.
RESPONSIBILITIES
• Perform daily interface balance of Life and Annuity Claims systems to the Enterprise Wide Disbursement (EWD) system.
• Perform daily balance of EWD manual and system checks.
• Prepare unclaimed property templates as well as journal entries for any checks needing to be turned over to the R&P Unclaimed Property Unit.
• Provide technical and process expertise for team members.
• Test system upgrades to validate system changes and functionality in regard to all upgrades.
• Assist Claims Management in preparation and analysis of claims-related data.
• Perform Quality Check for outgoing Claims payments.
• Tax Reporting for 1099s.
• Research reconciliation items.
• Month End/Quarter End/Year End Financial Reporting.
• Manage Reinsurance Claims, collecting and posting funds, balancing accounts.
• Rotate functions within the team: Retained Assets, Running Reports, Batch Approvals, Accelerated Death Benefit, Mailbox Management.
• Stay abreast of regulatory compliance, product, and procedural changes.
• Other projects/duties as assigned.
REQUIRED QUALIFICATIONS
• Initiate and adapt quickly to change.
• Communicate effectively (i.e., verbal, listening, and written skills).
• Relate to others and work well within a team structure to accomplish goals.
• Work independently with minimal supervision.
• Organize daily activities and remain current with assigned tasks.
• Create and generate reports using Microsoft Office.
• Ability to work an 8 hour shift beginning at 8:00 AM Mon-Fri.
• Ability to adapt to varying work schedules including some holidays and other business critical dates.
PREFERRED QUALIFICATIONS
• Life and Annuity Claims experience.
• Knowledge of accounting as it relates to insurance product and claims processes.
• Understanding of accounting debits/credits and accounting flow of financial transactions.
• Process improvement focus with willingness to develop and maintain professional growth.
• Plan, develop and execute project plans.
• Accept ownership of project/assignments with a “start to finish” mentality.
COMPANY
Genworth Financial, Inc. is a leading insurance holding company committed to helping families achieve the dream of home ownership and address the financial challenges of aging through its leadership positions in mortgage insurance and long term care insurance. Headquartered in Richmond, Virginia, Genworth traces its roots back to 1871.
The mission of Genworth’s US Life business is to develop solutions that meet the financial challenges with the aging, including individual and group long term care insurance, annuities, life insurance and new innovative products over time.