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Digital Product Manager
USAA
San Antonio, TX, United States
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Purpose of Job
THIS POSITIONS SUPPORTS THE VIRTUAL AGENT TEAM WITHIN USAA DIGITAL EXPERIENCE DELIVERY
We are currently seeking talented Digital Product Manager II for our San Antonio, TX facility.
Digital Product Managers facilitate the evolution and implementation of the digital experience for USAA members. Collaborates with Product Management teams and business stakeholders to tackle complex and challenging problems in the line of business to optimize the Members digital experience, developing and delivering innovative offerings to market. Designs and drives implementation of multi-platform digital solutions. Optimizes existing experiences across dotcom, mobile and emerging platforms to drive KPIs. Employs a user centered design methodology/design thinking to bring world-class digital experiences to market across multiple touch points. Collaborates with our machine learning engineers and data modeling experts to gather insights and identify opportunities with our data to improve the Virtual Agent (chatbot) experience for our members.
Job Requirements
• With limited direction/oversight leverages market intelligence, competitive analysis, customer research, and member feedback. Finds areas of opportunity and solves for member pain-points to inform and create product backlog.
• Leverages data-driven problem solving techniques and analytical rigor to understand and report on key performance indicators. Assists in generating meaningful insights to inform experience improvements with input and guidance from more senior/experienced team members.
• Prepares supporting data and detailed materials for compelling presentations to inform and influence key stakeholders.
• Collaborates with marketing and other stakeholders to determine effective strategies for achieving key digital goals.
• Researches and identifies industry best practices and trends to increase effectiveness. Acquires, maintains and applies developing knowledge of the business, its products and processes, and an academic understanding of Product Management.
Minimum Requirements
• 1 or more years in a digital function OR 2 or more years of relevant business experience OR MBA or equivalent or a related discipline
• Bachelor's degree OR 4 additional years of related experience beyond the minimum required.
*Qualifications may warrant placement in a different job level.*
When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.
Preferred
• Track record of launching machine learning products
• Experience in a platform driven business model.
• Applied understanding in at least a few machine learning or data mining areas, and familiarity with many others.
• Familiarity in a few of these technology areas: Hadoop, Hive, Tensorflow, REST API, Java, Python, and/or similar technologies and concepts.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.
Relocation
assistance is not availablefor this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire or date of placement), or must have manager’s approval prior to posting.
Last day for internal candidates
to apply to the opening is 02/19/18 by 11:59 pm CST time.