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Service Associate (Teller)
First Merchants Corporation
Highland, IN, United States
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Description
This description is intended to indicate the essential responsibilities of the position. It is not intended to be all-inclusive nor does this limit management’s right and responsibility to determine work assignments, reassignments, priorities, etc.
Working at First Merchants is more than a job. When you join our team, you participate in our mission to build financial solutions, provide sound advice and products, and deliver exceptional service. We’re a community bank with local roots and we care about our customers and our employees.
Our focus on building individual career development plans and providing robust and timely learning and development programs are additional reasons to join the First Merchants team.
If you’re ready to join a local organization that is a leader in the community, take a look at our exciting opportunities. First Merchants is an expanding company with new career possibilities forming every day.
Position Goals:
Provide high quality customer service by accurately and efficiently completing bank transactions as well as identifying products to meet financial needs of bank customers.
Supervision Received:
Under the general supervision of the Banking Center Manager or Assistant Banking Center Manager.
Supervision Exercised:
None.
Essential Duties and Responsibilities:
1. Provide quality customer service within the banking center.
◦ Cash checks according to bank policies and procedures.
◦ Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long-term holds to be placed on deposited funds, in accordance with Regulation CC.
◦ Accept payments for various types of loans.
◦ Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, telephone transfers, items for collections;
◦ Close checking and savings accounts.
◦ Process night deposits; mail receipts and records.
◦ Resolve customer's problems within scope of authority.
◦ Sell money orders, cashiers checks, and traveler’s checks.
◦ Order Debit/ATM cards; notify "Hot Card" department and complete unauthorized usage report.
1. Contribute to overall banking center operation.
◦ Balance cash and daily transactions and ATM.
◦ Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, etc..
◦ Verify check orders.
◦ Prepare change order.
◦ Assist with opening and closing banking center.
2. Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal
3. Adhere to the policies and procedures in the Banking Center Manual.
4. Attend and/or complete applicable and required training sessions.
5. May serve as a Banking Center Mentor.
6. Open new accounts.
Knowledge, Skills and Abilities
In addition to the list below, it is understood that all positions with the company require individuals who possess a pleasant and friendly attitude, project sensitivity towards customers and fellow employees, and maintain a neat and clean professional appearance. Core competencies have been identified as relevant to every position within the company and include: Ethics and Integrity, Listening, Business Acumen, Customer Focus, Approachable and Savvy, Action Oriented, Managing Time & Priorities, Work/Life Balance, Composure & Patience, Drive for Results, Self Development & Knowledge, Dealing with Change, Decision Quality, and Informing.
Requirements
Position Requirements:
Education - High school diploma or equivalent (GED).
Experience - Three (3) months of cash handling, sales or related experience.
Other -
Preferred Requirements:
Ability to sell and cross-sell bank products and services.
College degree.