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Help Desk Team Leader
Quicken Loans
Detroit, MI, United States
Job Details - this job has expired, please see similar jobs below
What You'll Do/Need
Quicken Loans is looking for a motivated and pacesetting Technology Team Leader who understands the methodologies and technology used to create a vision for their team and provide proper guidance. They work with business partners, vendors, and other technology teams to ensure effective execution and delivery of our products. They must be willing to adapt to a fast paced, constantly changing environments, along with helping their team do the same effectively.
Responsibilities
• Complete projects by coordinating resources and timetables with teams of focus
• Verify application results by conducting system audits of technologies implemented
• Recommend information technology strategies, policies, and procedures by evaluating organization outcomes
• Maintain team by recruiting, selecting, and training team members
• Maintain effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies
• Accomplish results by clearly communicating job expectations, including appraising job results, coaching and disciplining team members, and enforcing systems, policies, and procedures
• Maintain professional and technical knowledge through attending educational workshops, reviewing professional publications, establishing personal networks, etc.
• Contribute to team effort by accomplishing related tasks as needed
Requirements
• Bachelor's degree or significant relevant experience
• Five years of technology experience
• Proficient in Microsoft Office Suite
• Proficient knowledge of data processing systems, database concepts, and methodologies
• Experience in implementing effective and innovative database and software development methodologies
• Operations experience in a production environment
• Proven ability to lead a progressive IT group
• Solid client service skills
• Ability to communicate technical concepts to both technical and non-technical audiences
• Understanding of general business, health care, and health coverage issues
• Must work with a purpose and have a strong sense of urgency
• Detail-oriented team player that can handle workloads with deadlines
• Proven ability to think outside the box
What You'll Get
• Excellent benefits package that includes a 401(k) match, medical/dental/vision, and much more
• Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
• Other incentives, contests and rewards, including trips, event tickets, cash prizes and more
Quicken Loans is an equal opportunity employer.