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Personal Lines Manager
Marsh & McLennan Companies
Houston, TX, United States
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Description
Position Summary:
The successful candidate will exemplify Marsh’s IGNITE Operating Principles, the behaviors that guide our conduct and growth - In Touch: Get out in front by being informed and being connected; Genuine: Be authentic with clients and each other; Nimble: Be flexible and move quickly to deliver quality results; Inclusive: Be open to diverse ideas, experiences and backgrounds; Trusted: Stand for integrity and ethical behavior; and Engaged: Actively participate in making Marsh extraordinary.
Responsibilities:
Client
• Monitors overall client satisfaction and ensures appropriate level of service delivery. Oversees the Client Advisory process and monitors adherence to procedures and guidelines.
• Develops service strategies to ensure client's needs and expectations are met.
• Participates in Client Advisory review process and meetings for large clients.
• Assists in resolving complex client or underwriting issues.
• Assigns clients to appropriate Client Advisors based on set standards, client complexity, and skills and experience of individual.
• Adopts practices to improve quality and consistency in the client experience.
Financial
• Drives focus on a customer-focused sales and servicing environment.
• Sets referral, new business and cross-selling goals for Client Advisors and monitors achievement of these goals.
Colleague Capability
• Directly manages the Client Advisors and Insurance Assistant within the office.
• Identifies and evaluates potential new hires.
• Responsible for the training and onboarding of new employees.
• Responsible for the overall growth and development of the employees.
• Sets goals for staff and provides feedback and coaching on a regular basis.
• Conducts performance reviews on an annual basis and administers salary changes for the staff.
• Ensures that staff attends appropriate training in order to expand their skills and knowledge of relevant services, products, systems and processes.
• Ensures staff utilizes Applied and that all professional standards and guidelines are being met.
• Shares relevant information with the staff to ensure goal achievement and uses Applied reports to monitor progress towards goals.
• Direct involvement in day to day matters through observance and maintaining accessibility for staff.
Qualifications
Experience:
• At least six years of high level client service and management experience in a related industry. Personal lines insurance experience strongly preferred.
• Knowledge of insurance products and industry a plus.
• Holds appropriate P&C license.
• Bachelor's degree strongly preferred.
• Must be highly proficient in the use of personal computers and supporting software in a Windows based environment, including MS Office products.
• Experience managing carrier relationships required.
Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world. To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration. Since 1871, clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who are enterprises of all sizes in every industry, and include individuals, multinational organizations, and government entities worldwide. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Visit www.marsh.com for more information and follow us on LinkedIn and Twitter @MarshGlobal
Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.