This job has expired, please see additional jobs below
Total Loss Title Specialist
Zurich Insurance Group
Phoenix, AZ, United States
Job Details - this job has expired, please see similar jobs below
Description
Bristol West Total Loss Title Specialist – Phoenix AZ
Bristol West is looking for our next generation of leaders! If you’re looking for a company that offers stability, growth potential and a strong emphasis on values of integrity, respect, customer centricity, team work, achievement, curiosity and action; then apply today to find out how you can become a dynamic part of our team!
Bristol West is part of the Farmers Group of Insurance Companies, which is the country's third-largest insurer of both private personal lines passenger automobile and homeowner’s insurance. Together we operate primarily in 41 states across the country through the efforts of approximately 20,000 employees who are responsible for servicing more than 15 million customers.
At Bristol West, we invest in our employees through training and development to help them reach their career goals and personal aspirations. The Bristol West Claims organization is focused on exceptional claims handling and our professional claims representatives are results-driven, curious, analytical, customer service focused individuals who have a sincere interest in helping our customers.
We are looking for individuals who have a strong desire to build a rewarding long-term career with us.
Job Summary:
Responsible for processing title work for total loss vehicles, providing service to customers who have questions or need assistance completing their title or paperwork, and following up with lienholders to ensure we receive necessary title or paperwork from them.
Assists Total Loss Specialists with questions concerning paperwork, and coordinate with Field Salvage to make sure salvage is sold in a timely manner.
Essential Job Functions:
Review paperwork and titles for accuracy and completeness in accordance with state guidelines. Must learn and be familiar with paperwork requirements for all fifty (50) states. Contact and coordinate with vendors, as needed, to verify the accuracy of paperwork received from customers. Sort and file or submit received paperwork to vendor for processing.
Make outbound calls to customers and lienholders to follow up on paperwork and titles, and contact them to discuss any errors or incomplete paperwork. Send paperwork to customers who submit incomplete or inaccurate paper/title
work. Maintain adherence to the diary system, and ensure timely follow up with customers, lienholders, Total Loss Specialist, and management concerning receipt or processing of paperwork.
Take inbound calls and emails from customers and lienholders who have questions concerning completing their paperwork or signing their title and provide direction and assistance to the callers.
Maintain phone and email contact with internal customers (Total Loss Specialists, Field Salvage Coordinators, management) regarding payment availability to customers, incorrect/inaccurate paperwork, vehicles requiring special attention, inventory updates, and other related items.
Complete alternate sale process letters, as appropriate, when paperwork is not accepted by the state. Utilize diary to ensure letters are mailed timely, in accordance with state guidelines.
Completes other duties as assigned, including but not limited to attendance at weekly supervisor huddles and quarterly department training.
Performs other duties as assigned.
Physical Actions:
Bending, Pulling, Sorting and Carrying up to 20 lbs. Pushing, Speaking (English), Climbing, Reaching, Standing, Key entering, Reading (English), Walking, Kneeling, Seeing and Writing (English).
Physical Environment:
Required job duties are normally performed in a climate-controlled office environment.
Education Requirements:
High School Diploma or equivalent - Required
Ability to pass California Fair Claims Practices Exam within three weeks of hire date – Required
Experience Requirements:
Previous clerical or administrative experience - Preferred.
Special Skill Requirements:
Basic computer skills and basic understanding of Microsoft Office
Minimum typing requirement # 35 WPM
Competencies:
Accountability, adaptability, curiosity, drive and initiative
*We offer a competitive Total Rewards benefit program along with 401K
**Bilingual candidates may be eligible to earn multilingual pay!
Bristol West is an equal opportunity employer, committed to the strength of a diverse workforce