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Operational Risk Manager
TD Bank
Port Richey, FL, United States
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TD Description
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.
Job Description
The Operational Risk Manager I is responsible for providing a broad range of risk analysis, reporting and/or support to business partners and acting as a specialist/expert in providing guidance/advice on a range of risk related matters within assigned or own area of specialization. Operational Risk Management oversight over the Direct Channels businesses (which includes Digital, Phone, ATM), Payments, Enterprise Data and Analytics as well as Innovation.
This includes responsibility as program manager for one or more enterprise risk management initiatives. Programs may include but are not limited to Business Continuity Program, Business Resumption and Disaster Recovery Planning, Vendor Management, Records Management, Risk Management Program (Sarbanes-Oxley, Risk Assessments), Information Security, Records Management, Corporate Policy System and Key Risk Performance Indicators for Customer service excellence, Risk Management Metrics Reporting, Corporate Insurance, Reconciliation Control, Affiliate Transaction Governance and support for the implementation of special projects within Risk Management. Provides vision and leadership in directing and implementing the Company's strategic operational risk management program. Manages and develops a proficient team of professionals through education and coaching to ensure operational risk management strategy and practices are driven to all levels in the Company. Builds and maintains strong relationships with key internal and external partners. Enhances internal controls, expense management and quality assurance through the identification and recommendation of technological and process improvement opportunities to reduce Operational Risk throughout the organization.
Job Requirements
• Operates as an individual contributor for a sophisticated and complex business that exists in multiple geographic locations and/or multiple jurisdictions.
• Participate in key business procedures reviews, initiatives, and projects to provide effective challenge over the identification, assessment, escalation and mitigation of key operational risks
• Act as a subject matter expert to develop, champion and continuously enhance the risk culture and risk practices within North American Phone Channel. Provide guidance and consultation to the business while remaining an independent risk professional
• Participate on project working groups and/or internal and external committees as an expert within a major risk category
• Work with specific regulators and support units to deal with business issues for own area of specialization
• Compile reports on overall business trends, risks, losses, and issues on aggregated basis and recommends management action to minimize risk exposures
• Develop and maintains comprehensive knowledge of Company and business unit objectives and strategic project goals in order to deliver the most effective solutions to Customers, aligned with TD Bank's Operational Risk appetite.
• Lead the development and/or implementation of specific standards, policies, and/or processes that identify, report on and mitigate major operational risk exposures within the business, including responses to regulatory requirements
• Lead or contribute to effective management of financial results and budgeting activities
• Analyze potential risks and ensure escalation of key risks to appropriate areas and/or business leaders
• Establish and provide on-going analysis and reporting on operational risk and/or other major risk categories as applicable to the business or functional area, and review findings and action plans with business leaders to mitigate and manage key issues
• Coordinate and/or guide activities relating to core operational risk disciplines/programs including, but not limited to, Risk & Control Self Assessments (RCSA), Business Continuity Management (BCM), Outsourcing & Vendor Management. Regulatory Compliance, Affiliate Transaction Governance (e.g. CDIC, AML, Privacy, IDA, CBA, SOX, Basel, etc.)
• Support established enterprise-wide risk escalation, review and approval processes, data management, policies and risk assessment processes
• Direct the development and monitoring of key risk indicators and facilitate communication and resolution of cross business risk issues among other business segments where applicable. Where appropriate oversee the development of key risk indicators for areas of specialized expertise.
• May also be accountable for managing ancillary risk areas (e.g. Reconciliation Control, BCM, incident management, outsourcing/vendor management, fraud aggregation and assessment, Basel requirements, capital analysis, change management, privacy, AML, LCM, and other regulatory issues) in addition to core risk management functions
• Provide insight and guidance to business unit senior and executive management on the identification of major risk drivers and key risk indicators
• Contribute as a subject matter expert in areas specific to a particular risk (Incident Management, Insurance, Reconciliation Control)
• Protect TD Bank's interests by keeping abreast of business trends, risk management issues, and by maintaining a good knowledge of existing and emerging risk issues across the business
• Support risk management through the execution of projects in support of the requirements of risk management as a business, including Financial Planning and Analysis, responses to specialized regulatory requirements, Board Risk Committee presentations, management of the Portfolio Investment Committee and other requirements as defined
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank's HR Compliance Department at hrcompliance@td.com. Please include your full name, contact information and details about your request within the e-mail.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.