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Training Specialist
Fiserv
Lincoln, NE, United States
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Job TitleTraining Specialist
Join Us!
Fiserv has been named to FORTUNE® magazine’s 2018 list of World’s Most Admired Companies. This is the fifth consecutive year the company has been named to the list, which is a definitive benchmark of corporate reputation.
"Our people are the foundation upon which this recognition is based and I'm very proud of their commitment to client excellence. Their dedication to serving our clients each day is what makes Fiserv one of the most admired companies in the world." - Jeffery Yabuki, President and Chief Executive Officer
About our Business: Bank Solutions delivers technology products and services for community, regional and large financial institutions, whether they process in-house or through an outsourced service center. This group is responsible for product management and development, service delivery and client support related to the Fiserv bank platforms – Premier, Precision, Cleartouch and Signature. Each comprehensive suite helps clients improve customer service and streamline back-office operations by providing mission-critical banking functionality while also serving as a delivery channel for an array of other advanced, value-adding Fiserv solutions.
About the Role:
• As a Training Specialist, you have the unique opportunity to represent Fiserv and work directly with our clients.
• You will education clients to expand their knowledge of Business Banking and related cash management products.
• You will discuss industry practices.
• You will promote, support and increase clients satisfaction by increasing product awareness and sharing best practice recommendations.
• You will ensure the training delivered meets the highest quality standards.
• Your responsibilities include: facilitating learning and the development of content for new and existing clients in the area of Business Banking and related cash management products.
About our Business:
The Learning and Client Performance team is comprised of over 100 professionals that support various functions which are key to the success of Client learning, performance and interaction with the many products with in Bank Solutions.
Essential Job Responsibilities:
• Demonstrates proficiency in Business Banking products.
• Demonstrates proficiency in ancillary products related to Business Banking
• Deliver high quality in-person and web based instructor-led training using adult learning principles
• Expand client’s knowledge and appropriate usage of Fiserv systems
• Facilitate regularly scheduled training seminars for clients in small and large group settings
• Facilitate conversion training for new clients
• Meet or exceed the targeted goal for customer satisfaction
• Collaborate with Performance Design Support on the design of training program and learner material content.
• Assist in the development or maintenance of learning materials
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications:
Education
Minimum:
• Bachelor’s degree with emphasis in communications, education, business or finance;
or
• 4 years education/training experience in the finance/data processing industry
• Equivalent work experience can be substituted
Preferred:
• Bachelor’s degree in Adult Learning/Education
Job Related Experience
Minimum:
• 2 years’ experience working in eCommerce and/or related field
or
• 2-4 years’ experience in Bank Solutions Business Banking.
• 2-4 years’ experience in financial industry
• 2 years’ experience in presenting or Adult Education
Additional Requirements:
• Possess the ability to coordinate multiple projects simultaneously with little or no supervision
Preferred Qualifications:
• Pursuit of higher-level coursework in Communications or Business or Adult Education
Travel Required:
• Freedom to travel up to 50% of the time
Physical Requirements:
• Long periods (6 or more hours) of sitting at desk/computer
• Long periods (6 or more hours) of standing when conducting presentations
• Repetitive use of hands (keyboarding)
• May involve some lifting, carrying, pushing, and pulling (approx.. 5-20 lbs)
• Occasional bending at waist, twisting upper body, and reaching above shoulder
• Ability to travel, navigate airports and airport security climbing, etc.
Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.