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Client Service Management Partner
Fiserv
Chicago, IL, United States
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Job TitleClient Service Management Partner- Investment Services
This position can be located in our Chicago or Warren, NJ office.
About the Role:
The Client Service Management Partner is part of a team within Client Services who is responsible for the operational health of one or more of Fiserv Investment Service’s top revenue generating clients, which includes daily operational support as well as managing a portfolio of project work. The Client Support Representative is responsible for understanding their assigned client’s business workflow and how they use Fiserv’s product/solutions while interacting with client contacts, account management team, and internal support partners with Fiserv Investment Services. This associate will report directly to the Service Manager, who works with Account Executive and Account Managers to focus on strategic functions and additional sales opportunities.
About our Business:
Fiserv Investment Services is a division of Fiserv, (NASD: FSRV). The IS division provides software and hosted solutions for all aspects of trade processing, settlement, accounting to buy and sell side organizations. We are a leader in the middle-back office solutions.
Essential Job Responsibilities:
• Support client’s needs by managing client’s inquiries and working with Operations to bridge any client workflow knowledge gap to support the client’s operational workflow and use of the Fiserv IS system/solution suite (including current and new releases), and ensure Customer Operations team is providing timely and proper resolution of client issues
• Responsible to help facilitate product solutions in order for clients to achieve operational efficiencies
• Follow standards and processes for escalation of any and all issues relating to client’s health status and escalate to your Service Manager, Director of Client Service Management and Account Management Team
• Work with your Service Manager, Client Support Team, and Development on understanding and communicating Monthly Release content items to assigned clients
• Work with your Service Manager and Client Support Team to prepare and lead assigned client weekly status calls to provide overall status on project and service concerns
• Prepare and facilitate in assigned Client Feature Request (CFR) project meetings with clients and Fiserv resources to communicate progress and status of project initiative
• Create, submit, and track Client Feature Requests (CFR) & Product Enhancements
Required Qualifications:
• Bachelor’s Degree, Business or Finance
• Three or more years of Financial Services and Technology knowledge
• Client Focused/Voice of Client
• Teamwork/Collaboration
• Excellent written, verbal communication, and analytical skills
• Strong organizational skills, ability to multi-task and to perform well under pressure
• Extended hours to support clients' needs
Travel Required:
• Professional appearance and ability to travel (5-10%) upon request
Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.