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Manager, Customer Solutions Group
Voya Financial
Windsor, CT, United States
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Profile Summary:
The Manager, Customer Solutions Group supports cross-company solution development for Voya with a focus on customer. Role will support CSG’s objective to facilitate the enterprise agenda for addressing market opportunities with our customers, prioritize initiatives and lead cross-business development efforts that package new and existing Voya product and service components into customer-focused solutions.
Profile Description:
• Support the CSG team in driving thought leadership on customer needs and Voya’s opportunities to address those needs at individual and institutional level.
• Work with CSG Customer Leaders to collaborate across all business units to identify and develop, innovative customer focused solutions – integrating efforts from product, pricing, operations, marketing, distribution and enterprise functional teams (ex: brand, digital, legal, compliance).
• Help CSG better partner with marketing and business units to translate customer knowledge into solution innovation.
• Lead business analysis to develop competitive insights to be infused into Voya’s solution portfolio management. Drive cross-business unit solution definition, development, validation, and implementation.
• Work collaboratively with business unit product and service teams to accelerate and focus development efforts. • Support CSG efforts to identify opportunities to improve efficiency in the development and execution of customer solutions.
• Other duties and projects as assigned
Knowledge & Experience:
• Bachelor’s degree required; Series 7 and/or 65 securities licenses preferred
• Advanced degree or industry accreditation preferred (Examples: FSA, CFP, CFA, etc.)
• Deep knowledge across spectrum of solutions, including: annuities, investments, insurance and retirement
• Strong analytic skills, able to decipher a variety of asymmetric inputs and develop a cohesive strategy and plan. Able to creatively solve problems, drive customer-focused innovation, set a vision and guide enterprise execution of that vision.
• Able to manage multiple projects at once and to operate effectively in a highly matrixed environment
• Product development and product portfolio management experience; expertise in advice and guidance related to specific solutions
• Strong collaboration and communication skills; ability to effectively work in a highly matrixed organization
• Advanced analytic and strategic interpretation skills; excellent written, presentation and verbal communication skills
• Experience developing market intelligence, including competitive analysis and consumer research; customer experience design and execution a plus
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Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more about Critical Skills.