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Collector
TSYS
Mc Donough, GA, United States
Job Details - this job has expired, please see similar jobs below
Every day, the people of TSYS® and Netspend® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere — and for yourself — we may have the right place for you.
Summary of This Role
While adhering to regulatory, client, company policies and procedures, negotiate the collection of delinquent accounts maintaining good customer service while initiating outbound and receiving inbound calls from customers. Accurately inputs and documents actions within the collection systems. May be required to perform advanced loss prevention activities (i.e. skip tracing, account settlement, specialty functions, account research, or queue review).
What Part Will You Play?
• Contacts and informs customers of overdue accounts and amount currently owed as directed. Follows established plans to collect the outstanding balance; negotiates routine and semi-scripted payment options with customers while following various applicable regulatory requirements.
• Provides customer service to cardholders exclusively through inbound or outbound calls, and maintains the integrity of the client. Handles basic and routine inquiries and refers more complex issues to senior staff. As directed, performs basic administrative functions including, but not limited to recording address changes, receiving copies of payments by fax and printouts of rebates for assigned accounts.
• Utilizes training, reference materials and instruction of more experienced peers to develop an understanding of client/company provided policies and procedures, remaining in compliance with various regulations.
• Obtains and reviews credit bureau records to further investigate accounts as directed.
What Are We Looking For in This Role?
Minimum Qualifications
• High School Diploma or Equivalent
• Typically No Relevant Experience Required
• 0-2 years related work experience
Preferred Qualifications
• Typically Minimum 2 Years Relevant Exp
• Telephone customer service
What Are Our Desired Skills and Capabilities?
• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
• Negotiating Skills - Ability to select the correct negotiation technique based on the unique circumstances of the situation
• Research skills - Ability to research complex issues and resolve escalated customer inquiries
• Computer skills - Knowledge in applicable software (e.g. TS2, Lotus Notes, Microsoft Office, I3)
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US Applicants:
TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.
Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process.
EOE/Minorities/Females/Vet/Disability
Outside of US Applicants:
TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.