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Corporate Security Specialist
First Horizon National Corporation
Memphis, TN, United States
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Description
Under minimal supervision, receive, process and track fraud affidavits, including researching and documenting forgery claims within established SLAs for regulatory purposes. Investigate simple to complex Electronic Incident Reports (EIRs) received and related accounts/parties for SAR reportability and prepare appropriate documentation. Ensure appropriate actions are taken based on these reviews to minimize potential fraud risk, documenting findings and maintaining supporting documentation related to all reviews. Action accounts and retain supporting documentation as required (account closure, affidavits and police reports, etc). Ensure cases are completed in accordance with departmental, regulatory and compliance standards. Maintain a high level of confidentiality in all aspects of departmental work. Perform other duties as assigned by the Manager, Fraud Detection.
Duties and Responsibilities:
Fraud Analysis
• Receive and Investigate referrals
• Develop and complete case documentation within departmental, regulatory and compliance standards
• Ensure departmental SLAs are met
• Utilize the appropriate resources to analyze the issue and formulate sound conclusions with supporting documentation
• Analyze information and review activity to determine suspicious activity report (SAR) reportability, documenting decision accordingly
• Take appropriate actions based on case findings (account blocks, account closure, affidavits, etc.)
• Analyze cases for referral and refer cases to appropriate units/departments as needed
• Maintain a high level of confidentiality
This position will report directly to the Fraud Detection Manager.
Requirements
Job Requirements and Qualifications;
• College degree or equivalent in experience
• Fraud experience preferred. At least 4 years of general banking/fraud detection experience.
• Thorough knowledge of bank applications/transaction processing preferred
• Ability to independently with minimal supervision
• Ability to identify and escalate systemic issues and/or process breakdowns
• Advanced computer skills with demonstrated knowledge of Microsoft Excel and Access
• Strong verbal and written communication skills
• Strong critical thinking skills
• Strong analytical skills
Physical Requirements:
• None