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Senior Analyst – Personal Lending/Vendor
TD Bank
Greenville, NC, United States
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TD Description
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.
Job Description
The Senior Analyst is responsible for monitoring and interpreting fraud results while balancing the impact to operational teams and the customer experience. This role also involves data interpretation, and informing business requirements on products/processes. The Senior Analyst applies analytical skills as well as skills leveraging vendor-managed sophisticated tools/detection systems. The Senior Analyst performs detailed and timely analysis of fraud.
Job Requirements
•Oversight of fraud strategy for vendor-managed personal lending portfolio
•Conducts analysis on customer, account and transactional data to develop fraud rules/strategies while balancing the impact to operational teams and the customer experience.
•Accountable for loss targets and the customer experience generated by fraud strategies.
•Monitors existing detection strategies to ensure continued effectiveness.
•Creates management reporting for fraud metrics, strategy performance and trends analysis.
•Interprets data and reporting and informs business requirements on products/processes.
•Maintains on-going processes and data updates.
•Acts as a subject matter expert and represents the team at system/project meeting.
•Maintains productive relationships with all internal stakeholders including Fraud Operations, Risk Management, Product, Retail, Finance as well as external vendors.
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank's HR Compliance Department at hrcompliance@td.com. Please include your full name, contact information and details about your request within the e-mail.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.