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Senior Product Analyst
Sumitomo Mitsui Financial Group
New York, NY, United States
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Overview
The SMBC Global Transaction Banking Department (GTBD) offers a wide variety of cash management services to our clients. Our products include online banking, lockbox, remote deposit capture, ACH, cash pooling, funds transfer, and various payable/receivable products.
Responsibilities
• Position Responsibilities/Duties
• Gather and draft business requirements and functional specifications from various business partners
• Liaise with internal and external vendors to report and resolve service issues and track progress
• Assist in User Acceptance Testing (UAT)
• Update internal procedure manuals, risk assessment reports and draft communication memorandums
• Support sales and customer service teams with production issues/escalations or any ad hoc requests
• Review vendor invoicing and administer approval process for the team
• Provide product training assistance on all new initiatives
• Track customer trends and business performance by providing monthly financial reports and ad hoc statistical data
Qualifications
• Prior bank employment experience preferred within Cash Management Services(excluding retail branch experience)
• Knowledge of cash management products a plus
• Product management and/or project management experience a plus
• BS/BA degree or equivalent experience
• Communication – excellent written and verbal skills in order to explain issues to senior management and outside vendors
• Technical Knowledge – knowledge of SMBC’s suite of products, able to troubleshoot and navigate through our products
• Initiative – independently identifies and addresses any issues and takes any necessary and appropriate action to resolve issues
• Follow Through – ensures projects and responsibilities are carried out to completion without reminder from management