This job has expired, please see additional jobs below
Fraud Analyst
TSYS
Austin, TX, United States
Job Details - this job has expired, please see similar jobs below
Every day, the people of TSYS® and Netspend® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere — and for yourself — we may have the right place for you.
The Fraud Analyst will provide critical support to the Risk Management team at NetSpend. The successful candidate will quickly develop an understanding of the Company, its organizational structure, and its key businesses in order to effectively perform risk management duties. The core responsibilities of the Fraud Analyst will be largely focused around protecting NetSpend from various forms of risk and fraud by reviewing transactions and accounts. Fraud Analysts also work closely with Client Services, Chargebacks, Disputes, and New Accounts teams, as well as Compliance officers and all other internal teams to mitigate risk.Shift available is 11-8 p.m.Responsibilities:· Identify and track current fraud trends by reviewing transaction and account patterns· Work reports and databases using established policies and procedures · Test and provide feedback on process and system improvements that are based on changing fraud trends and patterns· Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance· Monitor consumer transaction and account activity for potential fraudulent activity including identity theft, account take over, friendly fraud, and other identified risks · Effectively communicate with appropriate authorities to resolve fraud concerns · Maintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requests via phone, email, and fax· Adhere to a strict attendance and punctuality policy · Adhere to strict compliance and regulatory requirements · Assist in preparing SAR files, using various systems to obtain required documentation, and organize files according to established standards · Work on projects of various degrees of engagement which are aligned with Corporate and Departmental Objectives using established guidelines; review, make decisions, and document resultsSkills/Education/Experience:· 1-2 years experience in risk management, fraud investigation, chargeback representation, or law enforcement · One year of experience in the Retail Banking, Payment Processing, or work experience in law enforcement/investigations · Bachelor's degree preferred· Knowledge of card processing, payment fraud prevention/detection techniques, and/or On-line Fraud Management· Detail oriented with excellent research, organizational, and problem-solving skills · Ability to manage multiple projects simultaneously · Excellent organizational, communication, presentation, and interpersonal skills · Excellent PC and technical proficiency in Microsoft Word, Excel, and PowerPoint · Strong analytic and problem solving skills · Interview and Interrogating skills · Good customer service skills to include diffusing upset customers · As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws
Not Ready to Apply? Join Our Talent Community!!
US Applicants:
TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.
Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process.
EOE/Minorities/Females/Vet/Disability
Outside of US Applicants:
TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.