This job has expired, please see additional jobs below
Customer Service Representative
AAA Mid-Atlantic Inc
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
Do you have…
• A commitment to providing exceptional service?
• Professional expertise and a passion for what you do?
• A high level of integrity?
• An ability to work independently and collaboratively as a team member?
• Creative thinking and problem-solving skills?
• Dedication to developing your own skills and knowledge?
This is a seasonal position with potential for part and full time opportunities
Training Requirement for this position would be the first 3 weeks, Monday - Friday, 9am - 4pm.
Our Roadside Assistance Call Center professionals are dedicated service agents who:
• Properly answer and accurately receive, record and respond to members’ requests from incoming telephone calls regarding Roadside Assistance and other related areas, while demonstrating a pleasant and professional telephone manner. Assist Members, utilizing AAA maps and/or a PC based map program, to determine their breakdown location or tow destination, and to provide trip routing/mileage information as part of a 24 hours, 7 days a week, 365 days a year operation.
• Deliver extraordinary customer service to Members, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources. Listen and probe for additional information as necessary. Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member). Identify situations that require special handling and coordinate with the Trusted Friend Help Desk and the Dispatch unit. Forward complaint information to Member Relations for follow-up.
• Provide Members with all necessary instructions to ensure a complete understanding of the services that will be rendered, including an accurate Estimated Time of Arrival. Suggest opportunities that will enhance a Member's experience; promote related programs as required by the Member’s individual situation.
Total Rewards Package includes:
• A base salary of $13.50/hr
• 401(k) plan with employer match
• Wellness and Health Advocate Programs
• Rewards for performance
• Paid Training programs including classroom and on-the-job training.
• Opportunity for growth with potential for part-time and full-time benefits.
• Variety of set work schedules available to include day and evening shifts, 24 hours per week (overtime available)
Minimum Qualifications:
• High School Diploma or equivalent
• Two (2) to five (5) years of customer service experience
• Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others. Ability to cope in a professional manner with a fast work pace and time pressure. Ability to remain organized and in control under challenging conditions.
• Working knowledge of personal computer, internet and competent keyboarding skills to accurately and efficiently complete daily work assignments.
• Ability to read a map and provide clear directions.
• Ability to work weekends, overtime and/or holidays as necessitated by business and/or weather conditions.
Applicants have rights under Federal Employment Laws:
The Equal Employment Opportunity (EEO)
The Employee Polygraph Protection Act (EPPA)
The Family and Medical Leave Act (FMLA)