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Claims Specialist
Walter Investment Management Corp
Houston, TX, United States
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Reverse Mortgage Solutions, Inc. (RMS) is a subsidiary of Walter Investment Management Corporation along with Ditech. Reverse Mortgage Solutions, Inc. (RMS) was formed in March 2007 by a group of leading mortgage and technology executives to meet the growing demand for the servicing and private label sub-servicing of reverse mortgages. With corporate headquarters in Houston, Texas we are proud to be a HUD-, FHA- and Fannie Mae-approved servicer with a “STRONG” rating from Standard & Poor’s Rating Services. At RMS we recognize that our employees are our most valuable assets. We operate with an entrepreneurial spirit: we move quickly, adapt to changes in the marketplace, and are focused on being the leading servicer of reverse mortgages. We offer a wide range of positions in a workplace that fosters career growth for talented and motivated professionals. This is your unique opportunity to join our team!
POSITION SUMMARY
Under the direction of the Supervisor of Claims, the Claim Specialist will be responsible for the analysis of pertinent documents required to be submitted to the HUD. Reconcile financial elements to determine what needs to be claimed.
KEY ACCOUNTABILITIES
• Responsible for reconciling corporate expenses to the loan transaction history.
• Review servicing timelines to determine if the servicing was in compliance with HUD guidelines and self-curtail the claim if compliance was not met.
• Export and format transaction histories; calculate and add default month interest to the form.
• Prorate taxes and hazard insurance.
• Prepare HUD 27011 Claim form.
• Ensure all dates and amounts are correct and supported.
• Reconcile claim to ensure all claimable expenses are included.
• Detail HUD required comments are in the mortgagee section.
• Ensure that claim forms are fully executed and dated, no non-claimable expenses are included in the claim and that correct investor is noted.
• Ensure that all support documentation required for a HUD claim is in the package.
• Respond to HUD’s requests for additional information within established timelines.
• Research missing documents and notify management and the appropriate departments when the missing documents cannot be obtained.
• Follow up with HUD on outstanding claims and notate responses on Navigator.
• Review refunds to see if the funds should be credit to HUD on the claim or sent directly to HUD if the claim has been settled.
• Work with other departments to correct support documentation when required.
• Assist management with HUD annual audit.
• Quality control on claims selected for review and submit findings to management.
• Provide support documentation to the HUD auditor that was not required in the claim package but require to be maintained by the servicer.
SELECTION CRITERIA
• 2 years of mortgage servicing claims preferred, 4 years of mortgage loan servicing in default, foreclosure and/or bankruptcy coupled with regulatory requirements associated with mortgage loans.
• In depth knowledge of HUD regulations and guidelines.
• Ability to work independently and as a team player.
• Ability to adapt to a fluid work environment with changing regulations and processes.
• Detail oriented, excellent problem solving and organization skills.
• Working knowledge of Outlook, Word, Excel and Adobe Professional.
In addition to the Company’s standard background check, this position also requires the successful completion of a background check conducted by the FDIC to include criminal background check, credit check and fingerprinting.
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