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Loan Servicing Associate
First Merchants Corporation
Daleville, IN, United States
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Description
This description is intended to indicate the essential responsibilities of the position. It is not intended to be all-inclusive nor does this limit management’s right and responsibility to determine work assignments, reassignments, priorities, etc.
Position Goals:
This position is responsible for performing a variety of back-office loan operations functions. Tasks are to be performed in a timely and accurate manner as they are deemed critical in accordance with Regulatory requirements and departmental procedures. The ideal candidate for this position will be flexible with regards to tasks assigned and be willing to learn multiple tasks as needed.
Direct Management Received:
Assistant Manager, Operations
Direct Management Exercised:
None
Essential Duties and Responsibilities:
1. Respond to customer phone and email inquiries in a professional, thorough, accurate and timely manner.
2. Provide guidance as it relates to established loan processes and procedures.
3. Research questionable / incorrect transactions to complete resolution and minimal customer impact.
4. Process loan transactions for payments, payoffs, exceptions, reversals, escrows, and corrections, etc.
5. Maintain Core processing system as needed.
6. Produce and validate checks requested daily of loan operations.
7. Prepare and submit accurate documentation for lien perfection /release for filing with appropriate party following up as needed.
8. Maintain contents of physical files in the file room for all new, modified and closed loans.
In addition to the above, individual Associates will be responsible for one of the following:
Loan Ops – Escrow Associate
1. Perform periodic reconciliations, audits and analysis to ensure accuracy and compliance.
2. Process disbursements of property taxes and insurance; ensure timely payment of taxes to counties throughout our footprint for escrowed accounts.
3. Be liaison for the department with vendors as needed.
Knowledge, Skills and Abilities:
In addition to the list below, it is understood that all positions with the company require individuals who possess a pleasant and friendly attitude, project sensitivity towards customers and fellow employees, and maintain a neat and clean professional appearance. Core competencies have been identified as relevant to every position within the company and include: Ethics and Integrity, Listening, Business Acumen, Customer Focus, Approachable and Savvy, Action Oriented, Managing Time & Priorities, Work/Life Balance, Composure & Patience, Drive for Results, Self Development & Knowledge, Dealing with Change, Decision Quality, and Informing.
Competencies:
Communication
(Verbal Communication and Written Communication)
• Listens, shows interest
• Demonstrates appropriate non-verbal skills and clarifies with questions and paraphrases
• Informs, encourages the exchange, access and sharing of information
• Modifies communication style appropriately
• Is able to write clearly and succinctly to get messages across to the intended receiver for the desired effect
Functional/Technical Skills
• Understands processes and procedures necessary to successfully perform tasks
• Possesses the technical and computer skills required in the position
• Demonstrates the ability to learn rapidly and adapt quickly to new processes and technology
Managing Time & Priorities
• Uses his/her time effectively and efficiently
• Focuses efforts on important priorities
• Accomplishes more tasks and assignments in less time
• Can attend to several priorities at a time
• Eliminates roadblocks and stays focused
• Plans daily tasks so important work is accomplished
• Uses workplace tools, technology or personal methods to keep track of priorities and assignments
• Prioritizes and works on multiple tasks effectively while maintaining high quality work results
Working Relationships
(Boss Relationships and Peer Relationships)
• Works well in cooperation with others for the benefit of the company
• Receives and carries out instruction in a positive manner
• Responds well to constructive critique from manager and peers
• Remains open to learning and coaching
• Viewed as a team player by being cooperative and collaborative
Requirements
Position Requirements:
Education - High school diploma or equivalent (GED)
Experience - Six (6) months of financial service, customer service, or related processing experience.
Other - Sedentary office environment
Preferred Requirements:
• Prior banking experience
• Experience with Microsoft Outlook, Excel, and Word
Physical Requirements:
• Must be able to lift up to 50lbs
• Extended sitting for up to 3 hours at one time
• Ability to stand, reach, stoop and use of hands and arms to grasp and manipulate objects and climb step ladders