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Collector Associate
Bank of the West
Tempe, AZ, United States
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Description
What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.
Job Description Summary
Responsible for collection activities associated with delinquent payments on Business Credit Solutions (BCS) lines and loans and Credit Card delinquencies. Accounts assigned are generally of low to moderate level of complexity.
Essential Job Functions
• Contacts delinquent small business customers from 15 – 60 days past due, depending on the type of lending arrangement.
• Reconciles misapplied payments.
• Works with branches for assistance in contacting customers and resolving delinquencies.
• Works with Commercial Loan Servicing Department regarding customer service related issues.
• Prepares Demands and requests for assignment to Special Assets Department.
• May act as lead for other collectors, including training and coaching as necessary.
Qualifications
Required Experience
• Requires broad theoretical job knowledge typically obtained through advanced education.
• Requires less than 2 years prior relevant experience.
Skills
• Very good understanding of local, state and federal requirements related to contacting customers and collection of delinquent accounts
• Very good understanding of BCS lending policies, procedures and practices
• Complete knowledge of collection practices and techniques
• Complete knowledge of Dun & Bradstreet and other credit reports
• Complete knowledge and very good understanding of the Fair Debt Collections Act and collections laws
• Analytical skills
• Customer service skills
• PC skills, including knowledge of Excel and Word Written and verbal communication skills.
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.