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Senior Processing Specialist
First Data
Marietta, GA, United States
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Description
First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.
First Data Network and Security Solutions provides a wide range of value-added technology solutions to financial institutions of all sizes, enterprise clients and small businesses. Network Solutions include Electronic Funds Transfer (EFT) network services, such as STAR debit and ATM processing, and prepaid network services, including Valuelink, MoneyNetwork, Transaction Wireless, and Gyft. Security Solutions include best-in-class solutions such as TransArmor and TeleCheck, and our suite of advanced fraud prevention solutions. NSS also supports our other digital strategies including mobile payments and online and mobile banking
Position Description Overview
The primary responsibility of this position is to provide timely responses to written and verbal consumer, merchant, Regulatory, Better Business Bureau and/or Attorney inquiries, complaints, disputes, requests for validation, cease & desist requests, notification of death, etc. - within Fair Debt Collections Practices Act Guidelines and Fair Credit Reporting Act Guidelines. This position must complete research/investigations and provide support for multiple departments throughout TRS and TeleCheck. Requests for response and research come from Management, other departments, FDC Executive Level, consumers, Attorneys, Better Business Bureau, Regulatory Offices, Attorney General Offices, Legal Department, Security and Consumer Affairs.
Job Responsibilities
• Responsible for the time sensitive processing of work cases based on both banking and the various credit card associations' regulatory guidelines and client requirements. Research and evaluate the work case and process the dispute, fraud, chargebacks and/or complaints. May monitor systems to detect possible fraudulent behavior related to credit card useage and contact card holders to investigate possible fraud.
Scope of Job
Makes decisions within established guidelines regarding the different work cases and various transactions. Has access to confidential information.
Autonomy
Performs duties under moderate supervision with standard procedures referring the most complex issues to higher levels. Must use judgment and make good decisions independently on both defined and undefined areas.
Job Requirements
• High school diploma or equivalent experience. Minimum two years industry & association experience related to fraud , chargebacks and/or disputes. Knowledge of banking & association rules and regulations. Ability to read, write, type, complete basic arithmetic, and multi task. Customer service, analytical and research skills required.
Competencies
• Accuracy / Attention to Detail
• Technical Troubleshooting
• Internal Controls
• General Computer Competencies
First Data is an Affirmative Action – Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.