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Market Operations Manager
Jones Lang LaSalle
Los Angeles, CA, United States
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THE ROLE
The Markets Operations Manager, Los Angeles, reports to the Director of Operations, Southwest Region. The position serves as a business partner to the local market business and is responsible for managing operations for JLL’s six Los Angeles based corporate offices. The role provides a unique opportunity with exposure to all aspects of the business in an emerging fast-paced market with high visibility.
RESPONSIBILITIES
Business growth
• Partner with regional and local market leadership to implement growth strategies, including support of all recruitment pursuits and transition/onboarding activities
• Develop a business development mindset amongst all business support teams
• Work with Brokerage leadership and business support teams to continually improve the sales process (i.e. training, tools, deliverables, etc.)
• Work with local market business leads to establish an organizational culture of trust and teamwork
Financial management
• Partner with Finance to develop and manage annual budget
• Work with Finance to oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals
• Work with Finance to ensure complete, accurate and timely documentation and updates for all closed transaction processing, WIP, forecasting as needed, broker deficits, broker expenses in accordance with Firm, region and or local market specific policies, and broker business plans prepared per National requirements
• Review and approve broker commissions
• Ensure AR over 60 days are below 25% via monthly AR review
• Monitor achievement of Plan AGM and PGOI% as a minimum
• Monitor OAO as stated in the Plan
• Ensure direct reports are accurately recording hours per week in PS
• Manage third party vendor selection and contracts as needed
Employee management
• Develop and manage a high performing administrative team to support the business and increase productivity
• Work with administrative support team to create performance agreements which align with business objectives, clearly outline expectations and with measurable results
• Identify learning opportunities and provide training as needed
• Develop retention and recognition program for high value talent
• Manage recruiting, hiring and on-boarding processes
• Manage marginal performers
Organizational effectiveness
• Collaborate with all regional and local business support units (i.e. Marketing, Research, Human Resources/Recruitment, Finance, Legal, Facilities and Technology) as needed to complete projects/tasks
• Develop and update local market operating policies to ensure consistency, fairness and governance
• Participate in National and Peer Group Markets Operations calls and meetings; develop action plans, implement best practices and share information as needed
EXPERIENCE AND QUALIFICATIONS
• Minimum 5 years prior management experience, prior business operations experience in brokerage industry a plus
• Bachelor’s degree in Business Administration, Finance or equivalent preferred
• Strong background and work experience in Finance, P&L/budget oversight
• Demonstrated leadership and a collaborative management style
• Strong business acumen to understand/provide context for decisions; able to look at situations from several points of view; able to challenge decisions as appropriate; persuasive with details and facts
• Excellent interpersonal skills with strong internal and external customer service orientation
• Proven experience building high performance teams and people management
• Excellent project management ability
• Strong analytical/problem solving ability
• Must be able to delegate effectively, be organized, resourceful, flexible, task-oriented/driven to closure and ability to succeed under pressure
• Demonstrated commitment to high professional ethical standards and high comfort level working in a diverse environment
• Excellent communication skills both verbal and written
• Excellent technology ability and proficiency across multiple various technology platforms and applications. Proficiency in MS Outlook, Word, Excel, PowerPoint
#LI
JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.
If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com