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Manager, Operations
First Merchants Corporation
Daleville, IN, United States
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Description
This description is intended to indicate the essential responsibilities of the position. It is not intended to be all-inclusive nor does this limit management’s right and responsibility to determine work assignments, reassignments, priorities, etc.
Position Goals:
Responsible for ensuring Operations Department runs efficiently and seeks to continually improve processes. Provide direction to the operations staff to ensure delivery of superior quality service and product support for internal and external customers.
Management Received:
Assistant Director, Operations
Management Exercised:
Assistant Manager and/or Lead, Operations
Essential Duties and Responsibilities:
1. Manage staff, includes interview, hire, train and mentor, evaluate performance, recommend salary adjustments and career changes, recommend disciplinary counseling and terminations.
2. Continually review process improvement for opportunities to enhance the department’s efficiency.
3. Maintain sound auditing procedures and compliance with regulatory requirements to enable the department to successfully pass Audit and Regulatory reviews.
4. Ensure all staff members are trained and cross-trained including successful completion for required compliance training.
5. Maintain sound procedures and controls and ensure compliance with regulatory requirements.
Knowledge, Skills and Abilities:
In addition to the list below, it is understood that all positions with the company require individuals who possess a pleasant and friendly attitude, project sensitivity towards customers and fellow employees, and maintain a neat and clean professional appearance. Core competencies have been identified as relevant to every position within the company and include: Ethics and Integrity, Listening, Business Acumen, Customer Focus, Approachable and Savvy, Action Oriented, Managing Time & Priorities, Work/Life Balance, Composure & Patience, Drive for Results, Self Development & Knowledge, Dealing with Change, Decision Quality, and Informing.
Competencies
Managing Talent
• Provides employees with challenging assignments and tasks
• Establishes clear directions and performance expectations with employees
• Provides current, direct, complete and actionable positive and corrective feedback to employees
• Holds frequent performance and development discussions and uses performance management to increase employee performance
• Knows each team member’s career and personal goals
• Treats all employees equitably and does not give preferential treatment
• Deals with employee’s problems firmly and in a timely manner
• Creates an environment where people will do their best and feel empowered
• Is a people developer and someone people like working for and with
Building & Motivating Effective Teams
• Blends people into teams when needed
• Creates strong morale and spirit within the team
• Shares wins and successes
• Fosters open dialogue
• Lets team members finish and be responsible for their work
• Defines success in terms of the whole team
• Empowers others
• Invites input from each person
• Shares ownership and visibility
• Creates a feeling of belonging in the team
Process Management & Execution
• Good at figuring out the processes necessary to get things done
• Knows how to organize people, tasks and activities into an efficient workflow
• Can simplify complex processes and gets more out of fewer resources
• Knows what to measure and how to measure it
• Can follow the process through to results
Communication
(Verbal Communication and Written Communication)
• Listens, shows interest
• Demonstrates appropriate non-verbal skills and clarifies with questions and paraphrases
• Informs, encourages the exchange, access and sharing of information
• Modifies communication style appropriately
• Is able to write clearly and succinctly to get messages across to the intended receiver for the desired effect
Decision Quality
• Makes good decisions using analysis, experience and judgment
• Most solutions are accurate when judged over time
• Sought out by others at First Merchants for advice and solutions
Managing Time & Priorities
• Uses his/her time effectively and efficiently
• Focuses efforts on important priorities
• Accomplishes more tasks and assignments in less time
• Can attend to several priorities at a time
• Eliminates roadblocks and stays focused
• Plans daily tasks so important work is accomplished
• Uses workplace tools, technology or personal methods to keep track of priorities and assignments
• Prioritizes and works on multiple tasks effectively while maintaining high quality work results
Working Relationships
(Boss Relationships and Peer Relationships)
• Works well in cooperation with others for the benefit of the company
• Receives and carries out instruction in a positive manner
• Responds well to constructive critique from manager and peers
• Remains open to learning and coaching
• Viewed as a team player by being cooperative and collaborative
Dealing with Change
• Can effectively cope with change by shifting gears
• Can make decisions based on the knowledge at-hand
• Has the ability to move-on if the circumstances dictate
• Comfortably handles risk and uncertainty
Command Skills
• Relishes leading
• Takes unpopular stands if necessary
• Encourages direct and tough debate but isn’t afraid to end it and move on
• Is looked to for direction in a crisis
• Faces adversity head on
• Energized by tough challenges
Requirements
Position Requirements:
Education - Bachelors degree or equivalent in business, management, accounting or related field.
Experience - Over five (5) through eight (8) years of bank production environment or related experience.
Other - Experience managing a team of associates.
Physical - Sedentary office environment.
Preferred Requirements: