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Underwriting Support Supervisor
Liberty Mutual
San Francisco, CA, United States
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Description
Advance Your Underwriting Career at Liberty Mutual Insurance- A Fortune 100 Company
As a National Accounts Underwriting Support Supervisor you will be responsible in managing a team of underwriting assistants who provide timely and high quality customer service to underwriters and agencies/brokers by performing basic underwriting activities, such as qualifying requests for proposals (RFPs), gathering and analyzing data, selecting rates and forms for coverage options, and entering information into databases for account pricing.
Responsibilities:
• Selects, develops and manages a talented team that supports the underwriters in achieving a balanced, profitable and quality book of business by performing various pre-underwriting activities, gathering data, identifying rates for coverage options, and entering information into databases.
• Partners with UW to direct the day to day activities of team by facilitating communication and establishing priorities, reviewing territory assignments, redirecting work when needed and assisting others with resolving problems in order to make improvements in the work or meet established operations service standard (e.g., Operational objectives, Billing instructions, Policy Writing Instructions, endorsements, submission clearance, etc.). Elevates issues as needed through Tier huddles and problems solving.
• Maintain compliance regulatory requirements as well as internal policies, procedures and processing with all standards through process confirmations, regular reporting and follow up as appropriate; works with the Underwriting Management to ensure underwriting files are documented, follow filing protocol and maintain accurate account history.
• Responsible for the acquisition, retention and development of Underwriting Assistant talent. Formally manages, guides and mentors Underwriting Assistants to improve technical and behavioral capabilities. Fosters a collaborative team environment that is conducive to continuous improvement and root cause problem solving activities.
• Promotes an environment of continuous improvement, collaboration and partnership applies Liberty Mutual Systems (LMS) principles to improve customer relationships, quality and work processes.
• Ensures that the unit develops and maintains effective business relationships with underwriters, internal partners and external clients; fosters and environment of collaboration and partnership with peers, Distribution, Underwriting, Claims and other areas.
• Bachelor’s degree or equivalent experience
• Experience supporting a commercial lines underwriting operation.
• Intermediate knowledge of property and or casualty insurance coverage, risk analysis/selection, risk assessment, rating procedures, rating plans and systems/workflow, pricing and MS Excel/Word.
• In-depth knowledge of commercial lines underwriting products and processes.
• Ability to get work done through others (delegate), communicate effectively (including listening, writing clearly, giving constructive feedback, etc.), get support from above, plan/organize work, analyze and solve problems, focus on the larger picture.
Benefits:
We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Overview:
At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.
We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.