This job has expired, please see additional jobs below
Corporate Trainer
ServiceLink
Chandler, AZ, United States
Job Details - this job has expired, please see similar jobs below
The Learning & Development Facilitator I is responsible for creating and delivering job specific, regulatory and developmental training to all employees within the company. The Trainer should collaboratively work with other Operational Managers and Supervisors to develop and execute training programs that are in line with the overall corporate strategic goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Facilitate New Hire Orientation to include department specific functions, MSP workstations, policies and procedures and position specific simulation activities
• Utilize variety of instructional methods to ensure maximum delivery effectiveness. Evaluate course materials based on participant performance and consult with the instructional designer to complete necessary updates.
• Manage class participants, monitor classroom performance, and provide timely feedback to participants and direct managers when necessary.
• Evaluate participant performance through quizzes and tests. Provide recommendations based on evaluation of employee performance.
• Analyze departmental training needs to develop, modify, and improve existing training programs.
• Develop, design and deliver training for all employees, including department specific functions and the Mortgage Servicing Package (MSP) from Black Knight Financial Services (BKFS). This system was also known throughout the industry as LPS, Fidelity, Alltel, and CPI.
• Communicate with managers in the various departments to understand new processes, concerns, or issues related to staff knowledge of the position.
• Facilitator training programs via classroom and virtual settings (i.e., WebEx, Lync/Skype) when applicable
• Coordinate the preparation of materials, logistics, and technology needs for classroom learning, including assembly of position manuals, making room reservations, securing IT equipment and system access, etc.
• Ensure that all employees complete training for compliance with government standards
• All other duties as assigned
JOB SUMMARY
Train new and existing employees on processes, products, systems, and policies. While the majority of the materials are presented in classroom setting, remote learning and one-on-one opportunities arise on occasion. This position will assess each participant’s understanding of the course materials and provide management with reports offering feedback and suggestions for additional training needs. Other duties may include validating and updating course content, preparing training materials, and facilitating training sessions with subject matter experts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Stay current on ServiceLink process and procedures
Collaborate with key individuals within ServiceLink to enhance training programs
Identify opportunities for additional training
Develop curriculum, written training materials, and presentation materials
Update training materials to ensure content is current
Deliver training using a variety of instructional methods and media
Manage training equipment, facilities, and materials
Evaluate and report on learner progress
Work with key contacts to assess courses, determine customization needs, and develop appropriate learning content
Provide follow-up instruction and employee support as needed
Communicate effectively with all levels in the organization including management staff
Perform all other duties as assigned
Qualifications
MINIMUM QUALIFICATIONS
• Bachelor’s Degree in Adult Education, Instructional Design, Training and Development, or related field, or equivalent years of experience
• Knowledge of mortgage servicing systems, investor guidelines, and mortgage insurance guidelines preferred
• Excellent communication, both written and oral, presentation skills, and interpersonal skills, including the ability to relate to employees at all levels of the organization
• Advanced knowledge of Microsoft Office 2013 including, but not limited to, Word, Excel, Access, PowerPoint, Internet Explorer, and ability to learn new systems rapidly
• Possess the ability to successfully prioritize multi-functions and meet deadlines
• Inquisitive, problem-solver, analytical mind-set, organization skills, and excellent follow-up skills are preferred
• Responsive and flexible, open to change in processes and ability to take and provide clear direction
• Ability to travel to attend work related meeting and training sessions
WORK CONDITIONS
Working conditions are normal for an office environment. Must have the ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Some travel may be required.
ESSENTIAL FUNCTIONS
Overtime –Required as necessary
Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension— Understanding written sentences and paragraphs in work related documents.
English Language— Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Speaking— Talking to others to convey information effectively.
Active Learning— Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening— Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Instructing— Teaching others how to do something.
Judgment and Decision Making— Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management— Managing one's own time and the time of others.
Writing— Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving —Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Deductive Reasoning —The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity —The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension —The ability to read and understand information and ideas presented in writing.
Inductive Reasoning —The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering— The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision —The ability to see details at close range (within a few feet of the observer).
Oral Comprehension —The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression —The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition —The ability to identify and understand the speech of another person.
Speech Clarity —The ability to speak clearly so others can understand you.
PHYSICAL DEMANDS
Sitting up to 95% of time
Walking up to 5% of time
Occasional standing, stooping, kneeling, crouching and reaching
EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION POLICY
LoanCare is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, or any other characteristic protected by applicable law.