This job has expired, please see additional jobs below
Corporate Vice President
NYLIFE Securities, Inc.
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
New York Life Insurance Company (“New York Life” or “the company”) is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.
New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of $1.954 billion. Total assets under management at year end 2016, with affiliates, totaled $538 billion. As of year-end 2016, New York Life’s surplus was $23.336 billion**. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody’s Aaa; Standard & Poor’s AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).
Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.
General Profile:
"The Head of Operations & Service for New York Life's Registered Investment Advisor, Eagle Strategies will anticipate future needs based on business line strategies, external markets, and internal opportunities. As a critical leader for the department, the individual will be charged with developing complete strategies and be responsible for executing the overall portfolio of projects necessary for change. This includes evaluating available products with key business partners (Fund Advisory, Separately Managed Accounts, Unified Managed Accounts, Representative Directed) or services/technologies that are designed to support a scalable operation and a differentiated customer experience (eSignature, eDelivery, margin, CRM). This position requires the leader to think both tactically and strategically.
Strategic: Ensure best in class service by establishing and attaining key metrics and performance goals. Lead and drive key initiatives to enhance the customer experience. Lead the development and implementation of an eSignature solution for Eagle Strategies' managed account business. Work closely with key business partners to develop our internal support systems including but not limited to Imaging and Workflow systems, Trading Tools, Call Center Technology, and CRM. Collaborate with the Quality Assurance Team to refine the existing process. Review potential disruptive business models & technology to determine if Eagle Strategies can leverage new innovative solutions within the evolving framework. Partner with Compliance and Legal to review and develop policies and procedures while taking into account the changing regulatory environment. Work closely with leaders of HR to foster a framework that facilitates natural career transitions and the flow of talent into and out of the Eagle Operations Team. Develop an enhanced service program for those Advisors who qualify for Eagle Plus based on high levels of core product and Eagle production.
Tactical: Oversee Eagle Operations including call center, processing, cashiering and new Account functions. Responsible for servicing the agency IAR field force and customers. Ensure staff meets quality and adherence guidelines, ensure trading errors are minimized, and provide training and mentoring support. To supervise, acting as a FINRA Registered Principal, the daily activity of the RIA, Operation Processing and Service areas Eagle Strategies. Work closely with the Team's line Manager to address short term and long-term staffing levels. Identify needs for training and staffing in order to meet service level and processing goals. Lead all aspects of Investment Advisory Operations including Investor Relations, Cashiering, and New Accounts Processing. Ensure staff meets quality/adherence guidelines, and operational errors are minimized. Promote best in class service by establishing and attaining key metrics and performance goals. Manage critical vendor relationships with Custodian and Clearing Firm, National Financial, and Managed Account Technology providers, Envestnet.
Qualifications:
• Bachelor's Degree or Equivalent Work Experience
• Minimum of 5-10 years of relevant experience
• Series 7 & 24 (required)
• Series 66 within 12 months of hire date
• Proficiency with Microsoft Office.
• Advanced knowledge of Microsoft Excel including vlookups and pivot tables
• Strong customer service skills
• Outstanding written communication skills
• In depth knowledge of industry rules and regulations
• Advanced knowledge of Mutual Funds, ETFs, Brokerage Accounts, & the Managed Account Industry is necessary.
• Deep understanding of a Broker Dealer's and RIA's operations. In depth knowledge of the New York Life or Career Agency Systems.
• Must set direction and have clear understanding of overall department service vision to enhance the NYL brand by making every service experience a positive one.
• Must possess a strong understanding of FINRA & SEC regulations to ensure best practice within written supervisory procedures.
EOE M/F/D/V
*Based on revenue as reported by “Fortune 500, ranked within Industries, Insurance: Life, Health (Mutual),” Fortune Magazine, June 17, 2016. See http://fortune.com/fortune500/ for methodology.
**Total surplus, which includes the Asset Valuation Reserve, is one of the key indicators of the company’s long-term financial strength and stability and is presented on a consolidated basis of the company.
1. Operating earnings is the key measure use by management to track Company’s profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles in the US (GAAP), with certain adjustments Company believes to be appropriate as a measurement approach (non GAAP), primarily the removal of gains or losses on investments and related adjustments.
2. Assets under management represent Consolidated Domestic and International insurance Company Statutory assets (cash and invested assets and separate account assets) and third party assets principally managed by New York Life Investment management Holdings LLC, a wholly owned subsidiary of New York Life Insurance Company.