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Human Resources Service Consultant
Jones Lang LaSalle
Chicago, IL, United States
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Key Accountabilities•Resolve Tier 1 (simple queries) and Tier 2 (complex queries) queries and transactions related to core HR processes •Demonstrate high proficiency in HR processes, policies and standard operating procedures. •Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue•Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards•Assist with data correction or escalate to HR Specialist, specifically for issues that cannot be resolved through self-service•Provide technical query resolution for ESS / MSS requests•Escalate complex queries to appropriate owner (inside or outside of HR)•Conduct root cause analysis for key issues, supported by CRM data, advising management of trends or patterns
Skills &
Competencies
Technical •Demonstrated understanding of core HR management practices, processes, procedures and policies
Interpersonal•Excellent written and verbal communication skills•Strong teamwork interaction and orientation •Superior customer service skills through using efficient processes•Results focused with the ability to manage competing priorities and multiple stakeholders•Good relationship management capabilities•Proactive in achieving results and seeking improvements•Attention to detail and an ability to work towards tight deadlines
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JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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