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Mercer Services
Marsh & McLennan Companies
United States, CA, United States
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Description
A Client Services Analyst will provide support to Client Services Team Leads and client contacts by serving as a subject matter expert and as a technical systems resource for the benefit plans and employee populations of their assigned clients through the daily administration of processes, case management and project work. To fulfill this role, the analyst will:
• Manage administrative and case management issues as well as data processing activities on a daily basis.
• Monitor project schedules to ensure timelines and deliverables are met; notify project manager or client if timelines are in jeopardy
• Test and analyze system configuration against requirement documents during implementation and administration
• Use our sophisticated database of tools to set up a client's benefits database; define data fields, import data, design screens and create queries and reports
• Meet with project managers and clients to define project scope and objectives, prepare work plans, documenting project's scope and review with clients
Qualifications
• BA/BS preferred
• Experience in specific domains of HR administration (Benefits, Pension Plans and Healthcare & Group Benefits) is preferred
• Ability to prioritize and manage multiple projects simultaneously
• Proficient with Microsoft Access, Excel and Word
• Strong oral and written communication skills
• Experience with prior software implementation and training desired
• Good analytical skills
• Ability to work within a team environment
• Strong self-starter, fast learner, quality conscious, committed to deadlines
• Knowledge of SQL is a plus, as this position will require regular use of SQL to research issues and develop solutions.
• Strong attention to detail
• Strong teamwork skills combined with the ability to work independently with minimal supervision.
Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer’s more than 22,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With more than 60,000 colleagues and annual revenue over $13 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. Marsh & McLennan Companies is also the parent company of Marsh,which advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions; Guy Carpenter, which develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities; and Oliver Wyman, which serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit www.mercer.com. Follow Mercer on Twitter @Mercer.
Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.