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Sales Support Specialist
Genworth Financial
Raleigh, NC, United States
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POSITION
Sales Support Specialist
LOCATION
Raleigh, NC
POSITION SUMMARY
Reporting to a Senior Sales Support Manager, you will be responsible for managing, analyzing, and meeting all appropriate customer requests for assigned accounts. You will provide account management support and assist in the business development and identification of customer solutions for presentation to individual Senior Leaders and the business’ full Senior Leadership Team.
RESPONSIBILITIES
• Contribute to an account development team that provides excellent service to internal and external customers. Identify and implement lender-specific solutions by using analytic and other standard business procedures/methodologies
• Support the approval process for all pricing, guidelines, financial structures and other account specific requests. Take the lead on developing solutions for straight-forward requests, at the direction of the team leader
• Work across the company, including with sales, operations, legal/compliance, finance and risk to execute initiatives and projects related to account assignments. Identify customer pain-point issues outside of other functional areas of responsibility and determine appropriate action
• Own customer metrics and ensure all business functions are meeting customer expectations
• Provide supporting analysis to sales team to support account development plans and business initiatives
• Partner with Sales Leaders to provide product information in support of sales growth efforts
• Collect and assist in presenting account highlights to Commercial Leadership
• Monitor customer profitability and key metrics (product usage, risk profiles, services utilization, etc.)
• Build solid internal customer relationships with Sales, Risk, Finance, IT/Ops and other business units
• Provide day-to-day support to customers and sales force
• Prepare leadership for key external customer meetings
• Participate on weekly sales team collaboration calls
REQUIRED QUALIFICATIONS
• Undergraduate degree or equivalent experience
• Minimum 2+ years business experience in Sales, Marketing, Product Management or Financial Structuring
• Demonstrated ability to lead cross functional projects with minimal to moderate supervision
• Strong working knowledge of analytical and financial skills required with the ability to effectively communicate in-depth analysis, including demonstrated expertise in Excel
• Excellent written and verbal communication and presentation skills required
• Demonstrated experience balancing potential conflicts between customer needs and business objectives
• Strong planning and organizational skills with an ability to outline initiatives and develop priorities in support of that vision
• Ability to be open to various perspectives and provide recommendations; comfortable defending position to senior leaders
• Ability to travel domestically as needed (<10%)
PREFERRED QUALIFICATIONS
• Mortgage experience preferred
• Working knowledge of Genworth Mortgage Insurance products, services, processes and systems
• Prior experience working in a customer-facing role
ADDITIONAL
• The duties and responsibilities of this role require that the position be physically based in the USMI headquarter office in Raleigh, NC
COMPANY
Genworth Mortgage Insurance, headquartered in Raleigh, North Carolina, is a global mortgage insurer with a major presence in the United States, Canada, and Australia. With origins dating back to 1980, Genworth Mortgage Insurance provides primary mortgage guaranty insurance coverage on residential mortgage loans, as well as mortgage pool insurance policies that enhance insurance coverage for various types of mortgage-related securities. Our mortgage insurance can help individuals secure low down payment loans and realize the dream of home ownership faster – even for the first time.