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Payment Services Operations Manager
BOK Financial Corporation
Kansas City, MO, United States
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Req ID: 43121
Areas of Interest:Bank Operations
BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .
The Payment Services Operations Manager is responsible for Item/Remittance Processing, Return Items, Exception Processing, Oil and Gas Revenue Processing, and Wire Transfers. Provides technical assistance and counsels clients, account officers and executive management.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
1. Manages Transaction Processing personnel and exercises the usual authority concerning staffing, performance appraisals, promotions, salary recommendations and terminations. Ensures efficiency by predicting, controlling, implementing and approving changes in workload, procedures, and schedules. Establishes/maintains relationships with managers, regulators, and auditors to ensure needs are met. Provides staff with guidelines and feedback; minimizes losses through effective controls; ensures internal work procedures are consistent with goals and objectives; ensures service level standards are met.
2. Defines objectives; develops operating plan, makes budget and manpower recommendations. Develops/conducts training. Develops, recommends, and implements plans to support goals. Develops, maintains and executes a Disaster Recovery Plan, if needed.
3. Recommends revision of internal standards, policies, and procedures to stay current with Check 21, Uniform Commercial Code, Regulation CC, HIPAA, BSA, Sarbanes–Oxley Act, PCI, and AML, products, technology, and services, informs senior management and improves efficiency; provides staff with clear and concise written guidelines.
4. Ensures timely execution and accuracy of transactions and a high of service to clients and account officers. Develops market analysis to stay competitive and implements revision of internal standards, policies, operating procedures, and new programs to remain competitive and improve efficiency.
5. Assumes responsibility for all department operations; researches and resolves complex problems which require considerable judgment and handling beyond staff experience and knowledge. Assures resolution of technical problems related to work and equipment.
6. Evaluates and selects vendors, systems and technological platforms. Directs study and establishment of new and revised systems, procedures, methods, and forms as related to operations area; establishes and maintains contact with other banks, equipment manufacturers, banking associations, and vendors regarding new products and methods.
7. Participates as a unit representative in mergers and acquisitions and operational conversions; serves on committees relative to operations, products, and equipment; participates in collaborative study and review of proposals and design of new products.
8. Communicates directly with Bank clients, legal counsels, relationship managers, security, and non bank customers regarding banking regulations, liabilities, Bank policies.
KNOWLEDGE, SKILLS and ABILITIES:
• Advanced knowledge of banking and operations, particularly Check processing and Remittance processing
• Advanced understanding Check 21, Uniform Commercial Code, Regulation CC,HIPAA, BSA, Sarbanes–Oxley Act, PCI, and AML
• Advanced knowledge and understanding of computer systems and data flow
• Excellent managerial and teambuilding skills
• Excellent analytical, decision making, problem solving and organizational skills
• Excellent oral and written communication skills
• Excellent PC and software skills
• Extensive knowledge of production management, operations and delivery systems
This level of knowledge is normally acquired through completion of Bachelor’s Degree in Management or Accounting with 10-12 years operations experience with at least 5-7 years experience in a supervisory capacity or equivalent experience of 16-18 years in operations which includes at least 5-7 years in a supervisory/managerial capacity.
BOK Financialis a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!
Apply today and take the first step towards your next career opportunity!
BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.
Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.