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Sales Support Rep
Zurich Insurance Group
Agoura Hills, CA, United States
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Description
We are Farmers!
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today!
Job Summary
Develops working relationships in assigned territories with Farmers agents who are registered with FFS (Farmers Financial Solutions), Regional OSJ Managers, Life and FFS Sales Specialists and product sponsor wholesalers to assist in driving the sales process. The core products that may be supported include: variable universal life, variable annuities, mutual funds and any other products as assigned.
Essential Job Functions
Inbound Calls 75% of day Outbound Calls 15% of day Research 10% of day Receives inbound calls from Farmers Agents registered with FFS via 800 lines; applies technical information about the FFS process, products and related procedures to answer questions and resolve problems. Places outbound calls to low-producing and mid-producing agents in assigned geographic territories. Places outbound calls to newly licensed registered agents and agents recently completing initial training to engage them in beginning to sell the financial products. Develops knowledge of finance, investments and compliance to assist agent understanding of packaged securities products, variable life insurance products and broker-dealer services. Coordinates territory coverage with senior sales support personnel; regularly communicates with senior sales support personnel to discuss territory related matters involving product emphasis and positioning, special marketing efforts, industry news and special issues that affect products. Develops and maintains knowledge of FFS products and marketing/sales strategies; attends seminars and other approved training opportunities to develop necessary technical knowledge of products and services offered. Tracks telephone contacts and sales progress through the use of internal company systems and software; makes appropriate follow up contacts as required. Understands and interfaces with various computer systems that provide detailed information for and about the FFS Registered Rep to provide aid in account lookup, problem resolution and data record keeping. Assist agents with developing prospect lists and with the analysis of client needs. Researches and delivers sales ideas to Registered Agents in the field on a regular basis. Participates in conference calls and staff meetings to provide information about activities, challenges, and accomplishments in assigned territories. Works closely with members of Life Marketing, mutual fund sponsors Internal and External Wholesaling forces, and the FFS marketing team in support of sales programs and to assure consistency of message. Performs other duties as assigned.
Physical Actions
Required job duties consist of occasional walking, standing, driving and/or carrying 20lbs maximum, and seeing. Requires up to 5% travel.
Physical Environment
Required job duties are normally performed in a climate-controlled office environment, with some exposure to uncontrolled outside en vironmental conditions and travel via automobile and/or commercial transportation. Hours vary depending on assigned territory.
Education Requirements
Two-year college degree and/or pursuing four-year college degree with background emphasizing finance or economics preferred.
FINRA Series 6, 63 and 26 required within 90-days of hire.
*Note: FFS is a limited broker-dealer exclusively for Agents and Producers appointed with the Farmers Group of Insurance Companies and does not have the obligation to hold general securities or investment advisory licenses that the candidate previously holds with another broker-dealer.
Experience Requirements
1-2 years sales experience, preferably in a call center environment
Strong customer service skills with the ability to handle a large volume of calls on a daily basis
Time management skills are critical in this fast paced role
Special Skill Requirement
Developing knowledge of securities industry.
Experience with computer business software such as Word, Excel, Lotus Notes, etc.
Interpersonal communication skills necessary to influence sales.
Ability to communicate clearly over the telephone.
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.