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Director & PMO Head, Technology US
BMO Financial Group
Chicago, IL, United States
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Description
Mandate:
The Director & PMO Head, Technology US is accountable for all aspects of program and project management for the Enterprise’s US Technology portfolio, supporting the US-impacting programs and projects across multiple CIO portfolios valued at up to $300MM per year. The Director & PMO Head, Technology US is wholly accountable for defining, establishing, and ensuring delivery of the technology program/project delivery strategy and action plans for all US-impacting Technology projects.
The Director & PMO Head, Technology US acts as the principal owner and point of contact for all facets of technology project delivery, focused on the on-time, on-budget and on-scope delivery of programs, projects and initiatives. The Director & PMO Head, Technology US is also accountable for the ensuring proper financial management of all technology projects in their portfolio, providing financial transparency to CIOs, their teams, and business partners. The incumbent must have a clear understanding of the businesses requirements as it pertains to servicing the technology needs of the US business, including Wealth US, US Capital Markets, P&C US and US Finance.
The Director & PMO Head, Technology US directs the activities of program and project management resources delivering work within their portfolio and leads these resources in a matrix, multi-geography environment. Regular involvement with the delivery resources such as business analysis, development and testing is also a requirement of the role.
As a member of the centralized Technology Project Management Office Leadership team, the incumbent will also work with the US CIO, other assigned CIOs and US Heads to shape the strategic direction of the team to ensure technology systems, applications, and processes meet current and future business needs. The Director & PMO Head, Technology US also works with the VP & Head, Technology Project Management Office to define and execute the broader centralized PMO strategy.
Key Accountabilities:
Strategy & Planning
• As the liaison to the US CIO, identify project needs and align resources to deliver against them
• Negotiate technology project priorities; develop and maintain demand/capacity model that drives a financially sound integrated 12-18 month Portfolio Pipeline plan
• Act as the single point of contact for all project-related matters in the US Technology portfolio in order to drive, track, escalate and communicate on the project to all the key stakeholders.
• Initiate and co-lead project feasibility analysis along with key technology teams to assess risk, complexity, scope, and size of proposed projects, ensuring they are planned in an accelerated and affordable manner
• Design program and project team structures to deliver on-time, on-budget and on-scope results within risk tolerances without undue project management overhead
• Communicate vision and complex program/project strategies and design to senior management, executives, US Governance and Business Partners to gain their support and/or approval of the recommended approach
• Collaborate closely with peers across Technology, clients, vendors, US Lines of Business, Technology Infrastructure and various other technology support groups to drive benefit from cross functional/organizational synergies
• Have full understanding of all work included in the annual technology plan including value of planned initiatives
• Rapidly respond to changing business priorities and requirements and re-prioritize delivery plans, as required
• Stay abreast of emerging project management, technical, US regulatory changes and related business trends to ensure programs and projects drive stated benefits and create a competitive business position
Operational Management & Execution
• Oversee the completion of projects by providing appropriate approvals, guidance, and resources
• Identify and analyze project risk, using available information to support business recommendations and change management -- identifying actions / items to mitigate risk
• Monitor the results, effectiveness, and overall quality of the project services offered
• Lead efforts to continually improve the actual and perceived “return on investment” of technology projects.
• Make judgments regarding the ongoing viability of a project plan based on ability to deliver upon agreed functionality within approved budget, schedule and scope
• Take full accountability for distressed projects and lead required project recovery services
• Assume and execute “hands on” leadership roles for critical US-specific programs where required by the VP & Head, Technology PMO, CIOs, or Group Executive. Provide US-specific program/project management expertise where required to ensure success for the bank’s most strategic initiatives.
• Assess the impact of BMO Technology projects and initiatives and procedures and make adjustments to internal operations as necessary to improve performance of development and support teams
Financial Management
• Understand financial requirements and work with Finance to provide financial analysis, planning and forecasting to identify strengths, opportunities, weaknesses and threats, and develop recommendations for plans to address within the Portfolio
• Provide ongoing monitoring of results to the US CIO and Head Technology PMO to assist in assuring objectives are being met, recommending actions as required to remain on track
• Act as a liaison with Finance for T&O leaders, where appropriate for project-related investments that impact US business or technology
Risk Management
• Within the mandate of this role and BMO’s three lines of defense model, ensure business decisions and activities fall within the risk appetite of the Bank, and that internal controls are in place and functioning effectively to support management decision-making that protects our assets and adheres to applicable corporate policies, operating directives, laws and regulations (including risk, compliance, and AML).
• Within the mandate of this role, promote and support the Bank’s risk culture including ensuring employees understand their accountabilities for risk-taking activities, promoting an environment of open communication and effective challenge, and establishing the “tone from the top” through leading by example. The role is accountable for complying with the Bank’s Risk Appetite framework and ensuring risk-taking activities remain within agreed limits and comply with all regulatory requirements.
Managerial Leadership
• Provide leadership to matrixed reports in the form of helping to drive and execute on programs and projects.
• Provide leadership to matrixed reports in the form of career development, coaching and management direction
• Prioritize work in alignment with project management practices, business goals, organizational set strategies and objectives
• Provide input into project and program manager selection, goals, mid-year evaluations, year-end evaluations, and development plans
• Ensure individual objectives are met by reviewing project-related performance with program and project managers regularly
• Provide effective coaching to maximize performance, promote accountability, and maintain a team environment
• Make decisions related to scope of work and work priorities within the context of overall T&O workload, investment plan, and business partner vs. enterprise factors
• When required arbitrate placement of resources for key assignments based on work priorities, and make decisions on resources who will become indirect reports
• Set success criteria and priorities for people delivering strategic or high profile, or multi-platform projects
• Provide matrixed leadership, direction, and oversight for Program Managers leading programs within the Technology PMO portfolio. Provide performance feedback, coaching, and mentoring for these resources during the formal evaluation process and throughout the year.
• Make decisions that affect cost, quality and timeliness of deliverables
Authorities:
To deliver on these accountabilities, the Director & PMO Head, Technology US must have the following authorities:
• Make decisions related to scope of work and work priorities within the context of overall T&O workload, investment plan, and business partner vs. enterprise factors
• When required arbitrate placement of resources for key assignments based on work priorities, and make decisions on resource allocation
• Set success criteria and priorities for people delivering strategic or high profile, or multi-platform projects
• Make or contribute to decisions that affect cost, quality and timeliness of deliverables
Scope & Impact:
• [1] Targeted # of direct reports- In this new model of delivery services within PMO, the PMO Head will oversee multiple project teams in a matrix environment executing on their program portfolio. The teams will be varied in their skills and roles. The expectation is that this could be a large group (100-150) of individuals managed through execution by the PMO Head. The PMO Head will also be managing Program Directors working on the program portfolios.
• [2] Estimated # of projects managed concurrently – 75-150, with a total value of up to $300MM. Focus on Class A and B programs/projects and off track initiatives, with portfolio-level monitoring and control for the remainder.
• Scope: United States
• [3] People Impact – Work with very senior leadership groups across IT, US Governance and US Lines of Business to work through IAAP process to business roadmap to technology roadmap to executing programs to a successful completion. Reporting status and plans to leaders in the organization.
Cross-Functional Relationship:
• CIOs, Senior Executives and US Governance: Act as the primary PMO in the joint development and implementation of projects and initiatives across multiple Lines of Business within the US jurisdiction
• Program Steering Committees: Actively participate to drive next steps and actions
• Senior Managers/Executives: Provide strategic value-added professional/technical solution expertise
• Business Clients across US Lines of Business
• Clients: CIOs, LTOs, Operations, Business Partners, DevOps and architectural teams: Strong influencing, negotiating and partnering relationships to ensure projects are completed within parameters
• Industry partners/Thought leaders: Network to understand industry trends and business trends to remain knowledgeable about technical enhancements
Qualifications
Knowledge & Skills:
Knowledge
• Possesses a university degree and/or 15+ years relevant work experience
• Possesses advanced knowledge and 15+ years of experience in project and program management, including managing large-scale projects or programs of significant complexity and value with high risk
• Industry-specific knowledge and experience is an asset
• Exhibits a strong working knowledge of core BMO leadership competencies including knowledge of the business environment and products, understanding of the workings of the organization and procedures, and proficiency in the use of standards/tools and methodologies, as achieved either by direct BMO experience or industry equivalent experience.
• Demonstrates experience in building project management office structures and operations
• Expert knowledge of organizational change management
• Strong knowledge of US regulatory requirements as it applies to financial services
Skills
• Excellent relationship management and consulting skills which results in proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate teams; set direction and approach, resolve conflict, deliver tough messages with grace, execute with limited information and ambiguity
• Expert change leadership and change management skills
• Expert risk management skills
• Applies an appropriate depth of perception, discernment and judgment to effectively direct a program in a changing and evolving environment
• Excellent stakeholder management and influencing skills, capable of balancing multiple perspectives, effective at all levels up to senior executive
• Sound business and technical acumen, with demonstrated agility in learning and ability to quickly become comfortable with unfamiliar businesses areas or of technologies. Ability to connect programs/projects to broader organizational goals and grasp the key performance drivers of business partners
• Expert presentation, written and verbal communication skills which bring clarity and precision at senior executive levels
• Excellent problem-solving and critical-thinking skills to recognize and comprehend complex issues, policies, regulatory requirements and industry information affecting the business environment. Seeks opportunities to improve business outcomes
• Exemplary core program and project management skills including multiple aspects of the PMBOK (i.e. Project Management Institute's PM Body Of Knowledge)
• Solid knowledge and expertise in the use of program management methodologies (e.g. Prince 2) and tools (e.g. Clarity, MS Project, SharePoint repositories, Systems Development Life Cycle (SDLC) if applicable)
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