This job has expired, please see additional jobs below
Senior Vice President & General Manager
Fidelity Investments
Denver, CO, United States
Job Details - this job has expired, please see similar jobs below
Every day, thousands of people reach out to Fidelity for help making some of the most complex and difficult decisions of their lives. As the Denver, CO GM and site leader, you will lead and grow a team of 600+ wealth management professionals who provide our clients with clarity, confidence and results through holistic planning and advice and exceptional customer experiences.
We’re looking for a leader who thrives on:
• Inspiring and mobilizing diverse associates across sales, service, relationship and leadership roles in delivering the best client experience in the financial services industry
• Finding, growing and keeping incredible talent in a work experience that offers autonomy, mastery, purpose and fun
• Steering a large team through change, respecting a successful past while moving into a new vision of success as a digitally-led wealth management organization powered by self-led expert associates
• Collaborating with leaders across our 8 regional locations and multiple functions to create consistent client and associate experiences
• Agile practices, behaviors and mindsets
The Purpose of Your Role
• Build and maintain a culture of high performance where associates are obsessed with customers and meeting their needs in a warm, friendly, and fast manner (maximizing customer time); where leaders are multipliers of talent and drive high levels of associate performance in an engaging and fun manner; where leaders are obsessed with building associate expertise and enabling their success through being fully present and engaged with their teams every day; and where Fidelity continues to be distinguished as a market leader.
• Build a leadership team passionate about hiring, developing, retaining, and growing associates and leaders.
• Deliver a world-class client experience as measured by ease of doing business, customer loyalty, associate retention, associate expertise, service levels
• Integrate the priorities of RC transformation and functional teams into new customer and associate experiences.
• Run a site that is efficient, effective, and profitable
• Achieve key performance indicators: Client Loyalty/Satisfaction, Associate Retention, Operational Effectiveness, and Business Development results.
The Skills You Bring
• Strong ability and demonstrated experience in leading and inspiring large diverse associate population
• Robust leadership skills in translating client and associate needs into outstanding experiences
• Exceptional communication and change leadership skills
• Exceptional skills in people leadership – talent management , performance management, EQ
• Full complement of knowledge across retail, brokerage and managed asset business
• Strong collaboration, partnership, influence, and interpersonal skills. The Regional Center is highly interdependent. Candidates who prefer independence will not thrive on this leadership team
• Teamwork –an orientation that the success of the team is more important than individual success
• Proven analytical and problem solving skills
• Ability to roll your sleeves up and work with and for your people – Servant Leadership
The Value You Deliver
Our business is all about delivering value to customers. Our team has a noble purpose – to inspire better futures for our clients and associates so that they can live the life the dream of having!
The research is very clear here. Strong leaders create a higher level of associate engagement. Strong associate engagement drives a stronger customer experience. And a strong customer experience translates into increased business results. Your work is central to developing and sustaining a vital culture to ultimately drive success for customers, associates, and Fidelity.