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Banking Business Transformation Conversion, Director
Union Bank
Tempe, AZ, United States
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Description
Discover your opportunity with Union Bank® and become a part of one of the world’s leading financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.
Job Summary:
This role is responsible for the business conversion activities including building the conversion factory that makes sure that customers are not impacted during conversion. These activities include driving the physical conversion of both regional bank and transaction banking customers, operations readiness plans for conversion, testing strategy for mock conversions and implementation plans, and air traffic control to make certain that all changes to production during the conversion testing time period are impact aware to deposit transformation. Validate that all change management activities impacting the core deposit platform renewal are scheduled to avoid collision.
Post conversion, this team will be ready to complete business acquisition conversions at will. Responsible for conversion of the core deposit banking system from the existing platform to the vendor selected offering. Responsible for business related activities including training, disclosures, and readiness as related to the conversion. Once the initial conversion is complete, this role will continue to make sure that the bank upgrades the platform each year to stay current (or each vendor update release cycle event). Oversee the data mapping and strategy for moving all relevant customer and deposit data into the newer system.
Major Responsibilities:
40% - Responsible for business related activities including training, disclosures, and readiness. This role will be the primary leader ensuring these activities take place in time to facilitate conversion and renewal of the core deposit platform. In addition, all platform documentation will occur within this function, including:
• Employee, branch, and call center readiness.
• Training Materials/Curricula Documentation (employee centric).
• Training.
• Customer Notifications (in partnership with compliance, and product management).
• In conjunction with consumer bank management and transaction banking management, development of KPI’s related to attrition and new customer acquisition.
30% - Business oversight of all planning, prioritizing, and executing the transition from the existing core deposit system to the latest vendor selected version that will be replacing it. This encompasses all aspects of a conversion including but not limited to:
• Overseeing the data mapping and strategy for moving all relevant customer data into the newer system.
• Ongoing data integrity/quality is maintained at the highest standards.
• Partnering with the Technology data team and Strategic Operations to confirm data integrity and quality.
• Testing strategy and implementation of the testing framework. Partners with the technology testing lead. Owns UAT and accurate delivery of business requirements.
• Maintain vendor relationships from a business perspective with the primary core vendor (as well as ancillary providers to the core deposit system). Work with the vendor on new feature requests, participate in vendor feature forums, and participate in future direction of the product.
• Core Platform conversion/renewal – develop the plan for conversion and plan for annual upgrades.
30% - Business oversight of the Air Traffic Control function.
• Validate that all change management activities impacting a core deposit platform renewal are scheduled to avoid collision, and that inter-dependencies are documented and well understood. This master planning function is designed to reduce risk of platform conversions while continuing to allow normal changes to occur to the extent possible.
Qualifications
• 7-10 years of experience in Core Deposit Platforms from a business perspective.
• Specific experience with previous conversions or consolidations in the banking industry.
• Testing experience.
• Previous leadership or executive role.
• College degree and P&L experience preferred.
• Critical thinking ability and detail-oriented.
• Business/financial analysis, strong presentation, motivational skills.
• Extensive understanding of banking industry/issues/challenges.
• Ability to prioritize and make difficult decisions.
• Ability to execute on plans within constraints.
• Proven history of success.
The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.