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Commercial Operations Director
CBRE Group
Overland Park, KS, United States
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JOB SUMMARY
Manages a team of transaction management, project management, and workplace planning professionals responsible for providing real estate services in the client’s Commercial real estate portfolio to ensure the best interests of the client and of CBRE are met. Assists staff and divisions on the acquisition, management, and disposal of land and facilities, including facility location, site acquisition, and leasing of space.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Effectively manages a team responsible for performing a large volume and variety of real estate transaction projects. Implements real estate plans with an understanding of the client's strategic real estate goals
Assists with project initiation and scope definition, prioritization of assignments, and adherence to client-driven priorities, commitments, and milestones.
Concurrently acts as landlord/seller agent and tenant/buyer agent and effectively facilitates the negotiation of business terms and conditions for a wide variety of commercial real estate product including land, office, retail, and industrial.
Assists with project initiation and scope definition, including identification of client's needs, goals, objectives, constraints, timing budget.
Coordinates field broker selection and other required resources, subject matter experts, business partners, etc. If necessary, facilitates client review and approval of proposed team resources for the completion of transactions.
Responsible for overseeing a large variety of analyses and all relevant documents, including but not limited to: project initiation, Requests for Proposals (RFPs), proposal comparison packages, letters of intent, and broker's opinions of value.
Understands how to review, analyze, and interpret financial analysis templates including book and cash flow projections, NPV (net present value), and/or IRR (internal rate of return) financial analyses.
Facilitates the development of a robust client report package. Prepares and delivers effective presentations to relevant parties. Adheres to all state real estate agency requirements.
Ensures compliance with CBRE's corporate policies as relates to identifying and mitigating potential conflicts of interest. Works closely with CBRE and/or client's Lease Administration, Project Management, Facility Management, and Finance/Accounting teams to ensure integration between the service lines. Closely tracks all transaction activity (commissionable and non-commissionable), prepares commission forecasts and vouchers, and accounts for all savings results achieved on behalf of clients.
Administers quality assurance program, tracking and reporting of Key Performance Indicators (KPIs), and customer satisfaction surveys.
Directs all phases of construction project management including procurement/contracting, initiation, planning, execution, monitoring, controlling and closeout phases of the project.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
• Manages the planning, organization, and controls for a major functional area or department. May be responsible for a mix of direct and matrix reports.
• Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.
• Effectively recommends same for direct reports to next level management for review and approval.
• Monitors appropriate staffing levels and reports on utilization and deployment of human resources.
• Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention.
• Leads by example and models behaviors that are consistent with the company's values.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from four-year college or university. Minimum 8-10 years of related experience and/or training.
CERTIFICATES and/or LICENSES
Real Estate Salesperson license.
COMMUNICATION SKILLS
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
FINANCIAL KNOWLEDGE
Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures. Approves and oversees department budget.
REASONING ABILITY
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions. Draws upon the analysis of others and makes recommendations that have a direct impact on the client.
OTHER SKILLS and ABILITIES
Ability to effectively respond to sensitive issues. Advanced computer software application (Microsoft Excel, Word, PowerPoint, Outlook, etc.) and Internet navigational skills. Strong interpersonal and organizational skills with ability to manage multiple projects simultaneously.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause significant impact to client, co-workers, supervisor, department and/or line of business.