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Relationship Director
Barclays Capital
London, , United Kingdom
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Encore! Fellow, Relationship Director MC
Description
Barclays is a Global transatlantic, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 130,000 people.
Encore! Overview
Encore!, one of Barclays’ flagship diversity and citizenship programs, is designed for individuals who have taken a career break and now wish to re-enter the workforce. The program provides leadership and development training, as well as a paid 10-week fellowship in London beginning in January 2018. Qualified candidates with strong performance will be offered full-time roles based on availability and mutual interest.
This opportunity is in the Corporate Banking as a Vice President in Coverage UK.
About Corporate Banking Corporate Banking supports clients in the UK with an annual turnover of over £6.5 million, and large local companies, financial institutions and multinationals in non-UK markets. All of our clients, regardless of size or complexity, want a financial partner they can trust. And, in line with Barclays common purpose, they also expect us to have the people and capabilities to help them achieve their ambitions in the right way.
Overall purpose of role As a Relationship Director in Corporate Bank you have responsibility for:
Providing excellent customer service and building deep customer relationships
Managing a portfolio of mid-size customers, with a turnover in excess of £6.5m per annum, to maximise sustainable income
Developing your portfolio through increasing wallet share and winning new business, always ensuring great customer outcomes
Ensuring effective risk management of existing customers and new opportunities
Key Accountabilities
Customer Sales & Service- 60%
• Focusing on our existing customers to provide excellent service and be recognised as a trusted advisor and enable great customer outcomes
• Building and developing KBI networks
• Targeting prospective customers to develop new relationships and win new business
• Working with Marketing to raise profile in the external market
• Working with industry specialists as appropriate for solution delivery to achieve great customer outcomes.
• Working with product partners and the wider Barclays Group to increase wallet share
• Working with credit colleagues to structure solutions
• Adherence to pricing policies for debt, credit balances & money transmission
• Using prioritisation model to ensure regular contact with customers, including strategic annual review, service meetings, complaint resolution, etc.
Risk Management & Control - 30%
• Ensuring effective risk management of portfolio
• Operating in accordance with BCB risk appetite and lending procedures
• Taking ownership of high quality objective credit applications, ensure robust ongoing monitoring and control and that sound judgement is exercised at all times.
• Ensure high standards of data quality are maintained at all times
• Working to continuously improve credit knowledge and expertise
• Building an effective working partnership with credit colleagues
• Ensure compliance with mandatory Risk policies and procedures relating to credit conformance and regulatory, operational, legal risk and Financial Crime.
• Managing ‘Early warning list’ customers to reduce risk, ensuring proactive and timely referral to Credit and Business Support colleagues.
Team Working – 10%
• Support, coach and develop team members
• Seek, share and embed best practice both regionally and nationally
• Participate fully in your Performance Development, continue to proactively develop yourself and undertake relevant training (including sales process, product, industry, etc).
• Contribute fully to the team EOS plan
• Make an active contribution to BCB at a local, regional and national level
• Support and further BCB’s position in the local community
Competencies
• Commercial Effectiveness: Including Client /Customer Focus and Commerciality
• Control Environment: Including Risk Management
• Business Skills: Including Deliver Solutions and Decision Making
• Management & Leadership: Including People Development
• Personal & Interpersonal Skills: Including Communication & Influence and Collaboration
• Technical Knowledge
Knowledge and Expertise
Knowledge of the Bank’s products, services and policies required to undertake the role:
• Detailed knowledge of income drivers.
• Knowledge of BCB products and propositions.
• Credit risk management expertise – expected to complete risk accreditation to completed within 12 months of being in role and any other targeted learning or annual accreditation and apply the skills to a high level on a daily basis.
• An understanding of policies and procedures across the Group relevant to BCB market.
• Up to date knowledge of BCB’s competition.
• Comprehensive understanding of the impact of economic environment on customer’s needs and business.
• Comprehensive knowledge of mandatory Risk policies and procedures relating to credit conformance and regulatory, operational and legal risk.
The Benefits
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. You will benefit from all this, plus a unique company spirit that encourages people to achieve their best.
Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Diversity
We will consider applications from job share applicants. At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.
We are an equal opportunity employer and we are opposed to discrimination on any grounds. If this position requires the person to be an Approved Person under the Financial Services and Markets Act 2000 (FSMA), disclosure of spent convictions within the meaning set out in the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 will be required.
Risk And Control
All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Risk Management Framework and internal Barclays Policies and Policy Standards