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Assistance Vice President Controls
Barclays Capital
Hamilton, OH, United States
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Description
About Barclays
Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US.
With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 130,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide. Please visit our website here for more information.
Department Name Customer Care Governance and Controls
Role Purpose
• The Customer Care Controls Lead would be responsible for working with Business Owners to ensure appropriate controls are in place for managing Customer Care Operations.
• The Customer Care Controls Lead is an individual contributor role responsible for implementing the Control Strategy and supporting a control infrastructure that will meet regulatory and business expectations
• The position is an integral part of Barclays increasing emphasis on maintaining and enhancing an effective control framework, not just to meet regulatory requirements, but also to deliver upon our core values and promise to all of our stakeholders.
Key Accountabilities
• Ensure risk assessments are maintained and reflect current business climate and macro-environment
• Ensure timely completion of RCSA ad refresh activities, engaging with Business Partners as needed
• Provide real time RCSA for newly identified issues
• Report and oversee the closure and remediation of incidents, issues, and control gaps
• Track remediation activities
• Communicate, and interact with management and peers to identify areas of concern/focus with respect to testing and monitoring inclusion
• Respond to ad hoc and critical control and governance requests
• Provide SME insight and guidance with Business Partners.
• Support Business Partners in development of action plans for issues identified and control design.
• Ensure new controls and processes are designed correctly through testing/validation steps.
• Identification of key gaps and immediate areas of focus
• Work on various projects and initiatives to ensure appropriate
• Provide supporting documentation for audits as needed
• Identify opportunities for control automation and contribute to remediation solutions
Person Specification
Basic Qualifications:
• Bachelor's degree or equivalent
• 3+ years of experience in controls based role
• 3+ years’ experience in written business communications.
• 3+ years’ experience in project management.
• Understanding of control, regulatory, and operational risks in a banking environment
• Demonstrates excellent analytical and logical thinking
• Demonstrates excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels.
• Proven creative problem solver; ability to champion change and influence people to adopt new ways of performing work.
• Demonstrated ability to develop plans and deliver results
• Demonstrated ability to work independently
• Take pro-active approach when communicating issues/problems to Team leads by proposing potential solutions.
• Proven ability to ensure objectives, goals, and commitments are met.
• Take charge/ownership of activities assigned, proactive approach to roadblocks.
• Able to deliver results through others e.g. highly interpersonal and influential
• Experience in Process Improvement
• Proven creative problem solver; ability to champion change and influence people to adopt new ways of performing work.
• Detail oriented, focus on how minor failures can cause major implications to customers and ensuring accuracy in deliveries.
Preferred Qualifications: (the nice-to-haves as well as the non-quantifiable items go here. For example, able to influence, able to work autonomously, strong communicator, able to navigate a complex organization, graduate degree preferred, etc.)
• BA or BS or equivalent experience is required; MA or MS is a plus.
• 5 or more years’ experience in banking/credit card operations
• 3+ years of experience in controls based role
• 2 or more years’ experience in Customer Care.
• Call Center experience in Management or supporting role
• Confident in senior stakeholder management and influencing; strong presentation skills
• Operational Risk, Compliance, Audit, or Control experience
• Ability to work effectively in global organization and successfully influence a collaborative work environment
• Strong PC skills -- including proven skills and results in tools such as Access and Excel.
• Ability to work on multiple activities simultaneously and ensuring timely completion of all tasks.
• Familiarity with call center processes, metrics, analysis, etc.
• Experience in establishing effective partnerships within and outside an organization.
Risk and Control Objective
All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
Benefits
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.
Our Culture
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
Barclays is an equal opportunity employer and are opposed to discrimination on any grounds.For more detailed information, please visit our dedicated Diversity and Inclusion site here.
EEO Statement
It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.