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Fraud Analyst I (Debit Card Fraud)
Mitsubishi UFJ Financial Group
San Diego, CA, United States
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Description
Join a financial group that’s as committed to your future as you are. At MUFG, we share a vision for our future, we share our successes, and we strive to bring out the best in each other in everything we do. Our 14,000 diverse colleagues are connected by a common ambition to create change for the better—from forging more dynamic career paths, to driving progress in our communities, to continuously reshaping the standards of global financial services. Positive impact starts here; see the change you can make as we strive to become the world’s most trusted financial group.
Work Schedule: Monday, Tuesday, Wednesday, Friday, Saturday 9:30 AM – 6:00 PM
Job Summary:
Responsibilities include monitoring and investigating suspicious activity on new and existing customer ATM/Debit cards using the latest fraud detection tools. Analyze account transactions to determine if fraudulent activity is present. Determine action to be taken based on predefined procedures; limit potential loss exposure by blocking usage of cards or escalating to management for review; ability to work in call center environment, conduct outbound calls to customers, identify wealth customers and handle accordingly. Handle inbound calls from internal and external customers. Process requests from external sources. Assist management in achieving the Bank’s fraud management goals by identifying and recognizing changing patterns and techniques utilized by fraud perpetrators.
Major Responsibilities:
65% Analyze account transactions to determine if fraudulent activity is present. Investigate and evaluate fraud by contacting account holders. Limit potential loss exposure by placing holds or card status to limit funds availability. Carryout efforts for prevention and recovery.
10% Understand, record, and update case detail reports for all alerts received. Prepare documentation for suspicious activity reports (SAR) in accordance with federal regulations and FIU policy and procedure.
10% Interpret case management system in order to assist with customer questions and resolve cases.
10% Talk to internal and external customers in an inbound/outbound call center. Respond to inquiries received from branch/department personnel, customers, and merchants.
5% Maintain working knowledge of all fraud related applications and products. Escalate fraud trends to supervisors.
Qualifications
Additional Information:
• Must have the ability to analyze account transactions to determine if fraudulent activity is present. Must be extremely organized, detailed-oriented and a team player with the ability to handle multiple tasks efficiently. Must be self-motivated, amenable to change, and have excellent communication skills. Must have call center experience and prior experience in banking and fraud prevention environment a plus.
• Typically requires 2 + years of direct experience in fraud detection.
• BA/BS preferred but not required.
• Requires advanced training and understanding of prevention techniques (i.e. hold decisions, new account screening, working with and reporting to Security and Investigations on check fraud-related issues, and internal tracking of check-related losses using the Bank fraud related applications and products).
• Domestic operations experience, working knowledge of the Bank's operating policies, procedures and compliance regulations.
• Excellent verbal and written communication skills, strong analytical, problem solving, and decision making skills.
• Proficient in Microsoft Office-Word, Excel, and Visio.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.