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Associate Product Manager- Assistant Vice President
Union Bank
Brea, CA, United States
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Description
Join a bank that’s as committed to your future as you are. At Union Bank, a
part of Mitsubishi UFJ Financial Group (MUFG), we share a vision for our
future, we share our successes, and we strive to bring out the best in each
other in everything we do. Our diverse colleagues are connected by a
common ambition to create change for the better – from forging more
dynamic career paths, to driving progress in our communities, to
continuously reshaping the standards of financial services. Positive
impact starts here; see the change you can make as we strive to become
the world’s most trusted financial group.
Job Summary:
The Digital Channels team is comprised of professional Product Managers, Business Analysts, and Project Managers who are developing online and mobile banking products to serve our customers’ banking needs. This is an entry level position for an ambitious candidate who is pursuing a career in Product Management and Development. The candidate will work with Senior Product Managers to support the product management and development of online and mobile banking products.
Major Responsibilities:
• Monitors daily performance of digital banking products.
• Provides production, support including the management and prioritization of production defects.
• Works with front-line and customer advocacy staff to ensure that feedback about the product experience is obtained, analyzed, and utilized to drive product changes and enhancements.
• Works with internal training groups to ensure that front line personnel are trained on all aspects of our Digital Products.
• This may involve updating product demos and user guides, and facilitating training or Q&A sessions.
• Works with Product Managers on competitive analyses, reporting of product performance metrics, strategy planning and presentations.
• Participates in the development of specifications for future digital banking products, user testing, and conducts focus groups.
• Advocates for outstanding customer experiences.
• Supports online and/or mobile product deployments.
• Creation of product bulletins, updating the intranet site, user acceptance testing, and production validation activities.
• Assists with various vendor management and risk management tasks.
• Helps to coordinate marketing activities and schedules.
• Establishes and maintains a personal development road-map to ensure measurable growth and development are achieved.
• Actively ensures compliance with the Bank's Business Standards of Conduct and all Patriot Act, CIP, Anti-Money Laundering, Bank Secrecy Act, Information Security and suspicious activity reporting requirements, and other regulatory and compliance policies and procedures.
• Successfully completes all requisite corporate and business line compliance training.
Qualifications
• Requires a degree from a four-year college (e.g., B.A., B.S.) preferably with a science, technology, engineering or math background.
• Advanced degree or MBA is preferred.
• Must be a creative problem solver who is willing to work hard and learn.
• Strong organization and communication skills are required.
• Must be able to transition from working with oversight to eventually working independently.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.