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Third-Party Testing - Consumer Lending (Credit Card Servicing), Assistant Vice President
Union Bank
San Diego, CA, United States
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Description
Join a bank that’s as committed to your future as you are. At Union Bank, a part of Mitsubishi UFJ Financial Group (MUFG), we share a vision for our future, we share our successes, and we strive to bring out the best in each other in everything we do. Our diverse colleagues are connected by a common ambition to create change for the better – from forging more dynamic career paths, to driving progress in our communities, to continuously reshaping the standards of financial services. Positive impact starts here; see the change you can make as we strive to become the world’s most trusted financial group.
Job Summary:
Reporting to the Third Party Due Diligence Manager, this position is responsible for performing periodic reviews and testing of third party processes/controls, with a focus on consumer lending/servicing practices, including credit card servicing. Engage with internal and external business partners to coordinate review and testing requirements. Perform risk reviews at the business and transaction levels, and generate reporting required to manage quality and performance. Participate in an ongoing effort to develop and evolve the Third-Party Testing program and improve the overall customer experience.
Major Responsibilities:
Lead the coordination of testing which is focused on consumer lending third-party providers (originations, servicing, default services), to include an on-site component as required. Execute processes required for successful planning, communication, and completion of the testing engagement, including final reporting to management. Consult/coordinate with stakeholders as required throughout the process. Ensure timely and accurate identification and reporting of issues.
Responsible for managing, monitoring, and reporting third-party issues identified during the testing processes. Identify any areas of high risk and escalate to Risk and Compliance management for further review. Confirm adequacy of planned and actual remediation with the appropriate risk stakeholders. Directly engage third parties in monitoring progress of action plans including adherence to target dates for completion. Ensure internal procedures are followed for reporting on issue remediation and closure, to include documentation of retesting results as appropriate.
Identify and implement business process improvements that increase operational efficiencies and enhance the customer experience. Ensure timely updates to procedures, workflows, and communications related to the implementation of change initiatives.
Cultivate productive working relationships with internal business partners, including Operational Risk, Lending Compliance, Third-Party Risk, Legal, and others. Develop productive working relationships with third-party management contacts as required to facilitate the execution of successful testing engagements and any resulting issues management.
Qualifications
• Bachelor’s degree required – within business, finance, or economics is preferred.
• 3+ years of experience in consumer lending and servicing.
• Requires knowledge of the federal regulations that apply to loan servicing practices, also experience performing transactional testing/auditing of these areas.
• Knowledge of third-party risk management concepts and controls.
• Sound decision making that balances the pursuit of growth with disciplined risk management practices.
• Action oriented; ability to adapt to change and manage multiple priorities concurrently.
• Ability to communicate effectively, both verbally and in writing.
• Demonstrated ability to work independently, but capable of collaborating with other business partners to drive overall results.
• Advanced PC skills in MS Excel, Word, PowerPoint.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.